Offer summary

Qualifications:

5–8 years of experience in software engineering, focusing on cloud-native applications., Hands-on experience with Amazon Connect, including contact flows and integrations., Proficiency in Node.js and building RESTful APIs., Experience with AWS Lambda, API Gateway, DynamoDB, and related AWS services..

Key responsibilities:

Design and develop solutions using Amazon Connect for customer interactions.

Build and deploy serverless applications with AWS Lambda, API Gateway, and Node.js.

Integrate Amazon Connect with backend systems and third-party APIs.

Monitor, troubleshoot, and ensure high availability of contact center solutions.

Job description

About Brillio:
Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Brillio, renowned for its worldclass professionals, referred to as Brillians, distinguishes itself through their capacity to seamlessly integrate cuttingedge digital and design thinking skills with an unwavering dedication to client satisfaction.
Brillio takes pride in its status as an employer of choice, consistently attracting the most exceptional and talented individuals due to its unwavering emphasis on contemporary, groundbreaking technologies, and exclusive digital projects. Brillios relentless commitment to providing an exceptional experience to its Brillians and nurturing their full potential consistently garners them the Great Place to Work® certification year after year.

Consultant

Primary Skills
AWS Elastic Beanstalk, AWS Lambda, Amazon CloudFront, Amazon API Gateway, AWS Step Function

Job requirements
Job Summary:We are seeking a skilled and motivated AWS Connect Engineer to join our cloud engineering team. The ideal candidate will have handson experience designing and implementing scalable, secure, and highperformance solutions using Amazon Connect, Node.js, AWS Lambda, API Gateway, and eventdriven architectures. You will play a key role in building intelligent contact center solutions and integrating them with enterprise systems.

Key Responsibilities:· Design, develop, and maintain solutions using Amazon Connect for voice and chatbased customer interactions.
· Build and deploy serverless applications using AWS Lambda, API Gateway, and Node.js.
· Integrate Amazon Connect with backend systems and thirdparty APIs.
· Implement event streaming and realtime data processing using Amazon Kinesis, Kafka, or EventBridge.
· Develop and manage contact flows, Transfer Queues,Lex bots, and Lambda integrations within Amazon Connect.
· Ensure solutions are secure, scalable, and compliant with industry standards.
· Collaborate with crossfunctional teams including DevOps, QA, and Product to deliver highquality solutions.
· Monitor and troubleshoot production issues, ensuring high availability and performance.

Required Skills & Qualifications:· 5–8 years of experience in software engineering with a focus on cloudnative applications.
· Strong handson experience with Amazon Connect, including contact flows, routing profiles, and integrations.
· Proficiency in Node.js and experience building RESTful APIs.
· Experience with AWS Lambda, API Gateway, DynamoDB, S3, CloudWatch, and IAM.
· Familiarity with eventdriven architectures and tools like Amazon EventBridge, Kinesis, or Kafka.
· Understanding of CICD pipelines, infrastructure as code (e.g., CloudFormation, Terraform), and DevOps practices.
· Excellent problemsolving skills and ability to work in a fastpaced, agile environment.
Preferred Qualifications:o AWS Certification (e.g., AWS Certified Developer – Associate, AWS Certified Solutions Architect).
o Experience with Amazon Lex, Polly, or other AIML services in the AWS ecosystem.
o Background in contact center technologies or customer experience platforms.
o Knowledge of security best practices and compliance frameworks (e.g., HIPAA, PCI).

Equal Employment Opportunity Declaration
Brillio is an equal opportunity employer to all, regardless of age, ancestry, colour, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.

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