Second Level Support Engineer

Work set-up: 
Full Remote
Contract: 
Full time
Work from: 
Poland

Offer summary

Qualifications:

Experience in client-server system testing and log analysis., Understanding of delivery processes and Scrum methodologies., Ability to diagnose and resolve complex technical issues., Willingness to work in shifts and combine QA with support roles..

Key responsibilities:

  • Investigate and resolve escalated technical issues.
  • Analyze complex problems and provide solutions.
  • Communicate effectively with end-users and customers.
  • Collaborate with R&D teams to resolve technical problems.

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Job description

This is a remote position.

The Second Level Support Engineer plays a critical role in delivering advanced technical support to endusers, customers, and internal teams. This position involves diagnosing and resolving complex technical issues, collaborating with other teams, and ensuring a high level of customer satisfaction.

In this role you will:
  • Investigate and resolve escalated technical issues that require indepth knowledge of the product or service.
  • Analyze complex problems and provide timely solutions.
  • Communicate effectively with endusers or customers to understand and clarify issues.
  • Provide clear and concise instructions, both in writing and verbally, ensuring customer understanding.
  • Collaborate with R&D teams to resolve issues that may require specialized expertise.

    • Requirements
      • Candidate should be based in Poland
      • Understand delivery processes as well as scrum methods
      • Experience with tests’ management system
      • Experience in clientserver system tests, including server logs analysis
      • Willing to combine QA & Support positions.
      • Monitor and analyze production issues while communicating with developers and customers (In writing)
      • Willing to work in shifts


        • Referral

          We are always searching for new talents and welcome your recommendations.
          Have someone on your mind? Send them to us.
          For a successful hire for this position, you will receive a 1000 USD Gross bonus.

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Client Server ModelsHelp Desk SupportScrum (Software Development)Test Management ToolsShipping And ReceivingDevelopment SupportLog Monitoring

Other Skills

  • Communication
  • Problem Solving
Are you interested?

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