Customer Service Specialist English

Company Description

Sutherland is on the lookout for teamoriented and resultsdriven people to join us as Customer Service Specialist. These forwardthinkers will be responsible for efficiently managing client accounts by taking ownership of account handling, maintenance, collection and liquidation for assigned portfolios.

The Sutherland team is dedicated to providing professional work opportunities that will aid in the development of your analytical and problemsolving skills. We are committed to building a better you!

Job Description

On our team you will enjoy:

• A supportive team environment All efforts are collective, so you are never alone
• Topnotch paid training A chance to learn and earn
• Unlimited advancement opportunities Your career development is neverending
• Rewarding benefits package Your wellbeing is top priority

• Your new Career will include:

  • Analyzing payment historynotes and clearly communicating account statuses to customers
  • Recommending appropriate solutions to customers by analyzing their accounts and negotiating acceptable collection arrangements
  • Promptly reportrefers sensitive and complex issues to the Team Leader
  • Documenting all activities in accordance with established procedures in a clear and concise manner

  • Qualifications

    • High School Diploma (required)
    • Ability to type a minimum of 30 WPM
    • Previous experience in customer service, retail services, and call contact environment
    • Strong organizational and problemsolving skills
    • Demonstrated ability to perform at a high level, to support our high volume of inbound calls
    • Excellent verbal and written communication skills
    • Excellent attention to detail
    • Working knowledge of Microsoft Windows, Word, and Excel
    • Ability to maintain a calm, professional and positive demeanor while handling multiple projects and meeting deadlines

    • Additional Information

      All your information will be kept confidential

      Advance your career with one of the world’s most respected brands and one of the top automotive companies in North America!

      We’re driven by success, are you?

      Must be legally entitled to work in the USA at time of application.

      
      

      EEOC and Veteran Documentation
      During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
      At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all
      Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
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