Offer summary

Qualifications:

Fluency in Croatian and English is required., Previous experience in technical support or customer service is preferred., Strong troubleshooting and problem-solving skills are essential., Ability to work independently remotely and collaborate with a team..

Key responsibilities:

Provide technical support to Croatian-speaking clients via phone, email, and chat.

Diagnose and resolve software and hardware issues efficiently.

Document support interactions and solutions accurately in the case management system.

Assist clients with product guidance and contribute to support resources.

Job description

Patrique Mercier Recruitment is thrilled to offer a unique opportunity for a Croatian Speaking Remote Support Specialist! In this essential role, you will serve as the frontline support for our Croatian-speaking customers, providing them with effective technical assistance and ensuring their satisfaction from your remote workspace. If you have a passion for technology and enjoy problem-solving while helping clients, we encourage you to take the next step in your career with us!

Responsibilities

Deliver high-quality technical support to Croatian-speaking clients through phone, email, and chat platforms.
Diagnose and resolve software and hardware issues efficiently and effectively.
Accurately document all support interactions and resolutions within our case management system.
Provide guidance to clients on product functionalities and best practices.
Collaborate with team members to escalate complex issues and formulate effective solutions.
Assist in the creation and updating of customer support resources and documentation.
Continuously develop knowledge of product changes and updates to stay current.

Requirements

Fluency in Croatian and a strong command of English.
Prior experience in technical support or a customer service role is preferred.
Excellent analytical, troubleshooting, and problem-solving skills.
Strong communication and ability to engage with clients positively.
Ability to work autonomously in a remote environment while still being a team player.
Familiarity with computer systems, software applications, and remote support tools.
A commitment to delivering excellent service and enhancing customer experiences.

Benefits

Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
Professional growth & development opportunities.
Competitive performance bonuses.
Competitive monthly salary + 2 extra salaries per year.
Health care benefits and numerous other discounts.
Fully paid training by certified instructors.
State of the art premises, providing a great working environment with relaxing break areas.
Special events as well as community & social responsibility initiatives.
Referral Program: Bring your friends and receive great bonuses!
Free Greek language courses.
Work for a Great Place to Work-Certified Company.