Systems Administrator III

Alacrity Solutions

SYSTEMS ADMINISTRATOR III

Alacrity Solutions is a full end-to-end provider delivering streamlined insurance claims, repair, and recovery solutions. As one of the largest independent providers of insurance claims services in North America, we provide property, auto, heavy equipment, and casualty claims management services. Our staffing capabilities, temporary housing services, managed repair network, and subrogation services support a fully integrated solution for all your needs from first notice of loss through completion of repairs. By assembling the best service providers through strategic acquisitions and relying on the right talent, Alacrity Solutions provides consistent, professional, and scalable services throughout the entire claim handling and resolution process. To learn more, visit www.AlacritySolutions.com.

The Systems Administrator III is responsible for day-to-day operation, maintenance, and support of virtual resources to optimize overall performance, maintain data integrity and availability to end users. This individual monitors system alerts to ensure virtual machines, operating systems, software applications, network/security systems, and related procedures adhere to organizational expectations.

Essential Functions (Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.)

Operations and Support

• Perform daily system monitoring, including verifying the integrity and availability of all hardware, server resources, systems, networks, and key processes.
• Review system and application logs and take necessary action to resolve alerts.
• Perform daily backup and replication operations, ensuring all required servers, system data and configurations are successfully backed up to appropriate media and are restorable.
• Perform regular file archive and purge as necessary per retention policy.
• Create, change, and delete user accounts per request and documented instructions.
• Respond to user support requests; investigate and troubleshoot issues, document in ticketing system.
• Repair and recover from hardware, network, or software failures, communicate with impacted users.
• Assist in evaluation of user needs and research/demo solutions to present and/or include in budget planning.
• Configure systems for high availability and load balancing.
• Install and test system software upgrades.
• Other related duties as assigned.
   

Maintenance

• Apply OS patches and upgrades as scheduled, upgrade administrative tools and utilities, configure/add new services as necessary.
• Upgrade and configure software that support server environments (after hours for critical production systems).
• Maintain operational, configuration, or other procedures.
• Perform periodic performance reporting to support capacity planning.
• Perform ongoing performance tuning and resource optimization; configure CPU, memory, and disk partitions as required.
• Maintain data center environmental and monitoring equipment.

Provisioning

• Research and recommend innovative solutions and automated approaches for system administration tasks.
• Install new or rebuild existing Microsoft Windows servers and configure hardware, peripherals, services, settings, directories, storage, network, etc., in accordance with standards and project/operational requirements.
• Contribute to and maintain system standards including related documentation.

Competencies
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. 

• Proactive problem-solver who can research answers and resources to complete complex tasks with little assistance.
• Effective communication and documentation skills.
• Ability to quickly grasp and apply modern technologies.
• Keen sense of discretion and confidentiality.
• Ability to work calmly under pressure and meet strict deadlines.
• Ability to communicate technical concepts effectively to a varied audience.
• Regularly provide advice and recommend actions involving complex issues.
• Familiarity with the principles and practice of system configuration management using modern declarative tools.
• Ability to write purchase justifications, train users in complex topics, make presentations to an internal audience, and interact positively with upper management.
• Proficient in Office 365 applications.

Work Environment
The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job. Remote based position. 

•  Manage a mix of physical on-premises infrastructure and virtual resources in the cloud.
• Remote Capabilities: Ability to work remotely, accessing and managing infrastructure from any location with internet connectivity.
• Data Centers: Some time may be spent in data centers or server rooms for maintenance and monitoring of physical hardware.
• Collaborative Work: Engage in cross-functional collaboration, whether in virtual environments or shared office spaces.
• Periodic evening and weekend work with little advance notice.
• Must be able to respond to information systems emergencies.

Physical & Mental Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee must occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close, distance and peripheral vision, depth perception and the ability to adjust focus.
• While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk and use hands to handle or feel.
• Ability to read, analyze, and interpret financial reports, and legal documents, respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. 
• Ability to work with mathematical concepts such as probability and statistical inference and apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to define problems, collect data, establish facts, draw valid conclusions, interpret technical instructions in mathematical form and deal with abstract and concrete variables.

Required Education and/or Experience

• Associate’s degree in in Information Technology, Computer Science, or closely-related discipline (or equivalent experience).
• 7+ years of systems administration experience.
• Strong knowledge of Office 365 administration including Identity and Endpoint Manager.
• Advanced knowledge of VMware enterprise virtual environment.
• IT Automation, Configuration Management, Orchestration Tools.
• Willingness to learn and stay updated with the latest developments in Information Technology and systems administration.

Preferred Education and Experience

• Bachelor’s degree in Information Technology or a related field.
• Experience managing networks, storage & telephony solutions
• Basic administrative knowledge of Microsoft SQL
• Relevant internships, projects, or certifications: VCTA, VCP, VCAP, VCDX.

Starting salary range: 

• $105,000

Job Specifics:

• Remote based
• Full-Time 
• Monday-Friday, 8:00AM-5:00PM with ability to work after hours as needed for maintenance windows

Travel Required:

• up to 5% of the time

Why Choose Alacrity?

• Benefits Package including: Medical, Dental, Vision, Short- and Long-Term Disability, Life Insurance, and an Employee Assistance Program
• HSA Bank with selection of High Deductible Health Plan
• 401K plan options
• Paid Time Off 
• Paid Holidays

Affirmative Action/EEO Statement

Alacrity is an equal opportunity employer and is committed to providing employees with a work environment free of discrimination and harassment. All decisions pertaining to an employee’s employment are made without regard to race, color, religion, sex (including sexual orientation, pregnancy, childbirth), gender, gender identity or expression, age, national origin, ancestry, physical or mental disability, medical condition, reproductive health decisions, veteran’s status, genetic information, creed, marital status, disability, citizenship status, or any other characteristic protected by applicable law.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training. Alacrity Solutions makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, please refer to our EEO policy.

Personal Information Retention:

We will keep your personal information for as long as necessary to fulfill legitimate business purposes and in accordance with applicable laws.