Offer summary

Qualifications:

High school diploma or equivalent or 4 years of revenue cycle experience., Minimum 2 years of experience as a Pre-Access Central Scheduler I., Proficiency in medical terminology, CPT, ICD-10 codes, and scheduling tools., Excellent customer service, communication, and problem-solving skills..

Key responsibilities:

Schedule and pre-register patients for appointments and procedures.

Handle administrative tasks related to scheduling and transcribing external orders.

Mentor and train new caregivers and participate in ongoing education.

Manage high call volumes and ensure departmental productivity and quality standards.

Job description

Job Description:

The Pre-Access Central Scheduler II serves as a subject matter expert (SME) in the department to accurately
Schedule and pre-registers patients for appointments, outpatient visits, procedures, and other appointments captured by the department. Complete any administrative work that goes along with scheduling the appointment. Transcribe any external orders from Physican. Handle high call volumes for multiple locations and departments. Trains and/or mentors' new caregivers. Trains and/or mentors' new caregivers



Essential Functions

As a SME this individual has more specialized knowledge of the Pre-Access Central Scheduler role
All duties as assigned to a Pre-Access Central Scheduler I.
Responsible for mentoring new and existing caregivers, in collaboration with Lead
Participates in continued education development and engages with/on internal committees
Has extensive knowledge on templates to identify breaks or problems as they arise
Effectively escalates issues which cannot be resolved independently
Maintains department/individual work queues
Meets or exceeds departmental productivity and quality standards.
Promotes mission, vision, and values and abides by service behavior standards
Performs other duties as assigned.

Skills

Customer service and communication skills both verbal and written
Basic Medical Insurance Knowledge
Proficient ability to work with technical accuracy in a remote atmosphere
Multi-Channel Phone Experience
Ability to manage and prioritize workload in high volume environment
Proficient in use of CPT, ICD-10 codes and medical terminology
Complex Problem Solving

Detail oriented with above average organizational and time management skills
Skilled in navigating web-based tools, scheduling resources and task specific tools
Achieve a passing score on level 2 examination.

Physical Requirements:

Qualifications

Required: High school diploma or equivalent OR (4) years of revenue cycle experience.
Required: Minimum 2 years previous experience as a Pre-Access Central Scheduler I

Physical Requirements

Ongoing need for employee to see and read information, labels, monitors, identify equipment and supplies, and be able to assess customer needs.
Frequent customer interactions require employees to communicate and understand spoken information, alarms, needs, and issues quickly and accurately.
Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer, phone, and cable set-up and use.
For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles.

Location:

Peaks Regional Office

Work City:

Broomfield

Work State:

Colorado

Scheduled Weekly Hours:

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$18.81 - $24.99

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.

Required profile