Offer summary

Qualifications:

6-12 months of customer service experience., Technically savvy with current technology., Excellent interpersonal and verbal skills, with proper grammar., Ability to handle confidential information discreetly..

Key responsibilities:

Respond to customer inquiries via phone, chat, and email.

Identify root causes of customer issues and provide solutions.

Maintain product knowledge to deliver quality service.

Communicate professionally and proactively with customers.

Job description

As a Tire Support Specialists, you will be taking incoming calls from consumers and assisting with post purchase questions or needs. This is a W2 full-time work at home opportunity with benefits.

In this role you will communicate with customers in a proactive and professional manner across multiple communication channels, including phone, chat, and email. Agents may be asked to transition between channels at any time.

Hours of Operation: Mon - Sat, 9 am - 6 pm
Pay: $15.00 / hour + A player Bonus

Benefits:

Medical/Dental/Vision
401k after 6 months
5 days of PTO accrued yearly

What We're Looking For:

6-12 months of Customer Service
Energy and Enthusiasm
Consistent employment history
An interest to be the best! Eager to be successful.
Technically savvy is a MUST! Knowing how to use current technology
Ability to process and handle confidential information with discretion.
Spanish language is a PLUS!
Excellent interpersonal and verbal skills, clear diction, tone and knowledge/use of proper grammar

Description:

Communicate with customers in a proactive and professional manner.
Respond to questions and provide information while meeting or exceeding customer expectations.
Identify the root cause of inquiries by asking probing questions to determine the best solution.
Maintain required product knowledge to deliver best-in-class service.
Provide insight and support with upcoming steps and stages with reference tools and information.

TECHNOLOGY REQUIREMENTS:

Minimum PC Requirements

gent	Dual Core 1.2 GHz or better Intel Core i3 or AMD Ryzen 3 or better
Hard Drive	40 GB or more of available space 100 GB or more of total space
Memory	8 GB of RAM minimum
Operating System	Windows 10 Professional (No Macs or Chromebooks) Information on how to upgrade to Windows 10 Professional can be found here: https://support.microsoft.com/en-us/help/12384/windows-10-upgrading-home-to-pro Two (2) available USB 2.0 or greater ports

Minimum Monitor and Accessory Requirements

Dual Monitor*

1280 x 1024 (SXGA) screen resolution
1920 x 1080 (Full HD or 1080p)

USB Headset with Microphone

JPL TT3 Evo Binaural Headset (Headband + Boom) with Tough Case and JPL BL-053+P
JPL USB 2.0 universal bottom lead with volume and mute function
OR

High grade USB noise cancelling headphone available on Amazon or any other retailer

Camera

Integrated or USB camera with 1080p resolution or higher. Please note that camera models will vary. Please make sure the cameras are compatible with Windows 10. Available on Amazon or any other major retailer.

Minimum Software Requirements

Google Chrome**

Latest version of Google Chrome for Windows

**Certain client programs may require specific versions of Microsoft Internet Explorer

Minimum Internet Connectivity Requirements

Standard Connection / Speed	Hard-wired connection (no wireless) Minimum 45 Mpbs download / Minimum 10 Mpbs upload Internet connection must not be shared with more than 3 devices in the same location
Maximum Latency Threshold	120 milliseconds (ms)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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