Offer summary

Qualifications:

Fluency in Portuguese and English with strong communication skills., Previous experience in customer support is a plus, but motivated candidates without experience are encouraged to apply., Excellent problem-solving skills and attention to detail., Familiarity with streaming services or related technologies is advantageous..

Key responsibilities:

Provide customer support to Portuguese-speaking users via email, chat, and phone.

Identify and resolve technical issues related to the streaming platform.

Assist customers with account management, platform features, and subscription inquiries.

Document customer interactions accurately and collaborate with the technical team as needed.

Job description

Patrique Mercier Recruitment is excited to offer an amazing opportunity for a Portuguese Speaking Streaming Platform Support Representative! If you are enthusiastic about customer service and passionate about the world of streaming, this position is for you.

In this role, you will provide top-notch support to our Portuguese-speaking clients, assisting them with their inquiries and troubleshooting any issues they encounter while using our streaming platform. Your contribution will be vital in ensuring that users enjoy a seamless streaming experience and can easily access their favorite content.

Join our dedicated team and help us create an exceptional user experience!

Responsibilities

Provide outstanding customer support to Portuguese-speaking users through email, chat, and phone.
Identify and resolve technical issues related to the streaming platform.
Assist customers with inquiries regarding account management, platform features, and subscription details.
Document customer interactions accurately in our support system.
Collaborate with the technical team to tackle complex issues as necessary.
Participate in ongoing training to remain knowledgeable about platform updates and support techniques.

Requirements

Fluency in Portuguese and English, with strong communication skills in both languages.
Previous experience in customer support is a plus, although motivated candidates without experience are encouraged to apply.
Excellent problem-solving skills and a focus on customer satisfaction.
Attention to detail and the ability to handle multiple tasks effectively.
Familiarity with streaming services or related technologies is advantageous.
Ability to work both collaboratively in a team and independently.
Willingness to learn and adapt to new tools and processes.
Must have a stable internet connection for remote work.
Valid EU Passport or ID is necessary.

Benefits