Offer summary

Qualifications:

Fluency in Portuguese and English, both written and spoken., Strong interest in technology and troubleshooting skills., Excellent communication and interpersonal skills., Ability to work independently in a remote environment..

Key responsibilities:

Assist Portuguese-speaking clients via phone, email, and chat.

Troubleshoot and resolve technical issues related to software, hardware, and networks.

Document customer interactions and support requests accurately.

Collaborate with team members to improve service quality and stay updated on product knowledge.

Job description

Patrique Mercier Recruitment is thrilled to offer an exciting opportunity for a Portuguese Speaking Remote Support Specialist! If you have a passion for technology and a dedication to providing exceptional customer service, this role is perfect for you.

As a Remote Support Specialist, you will be responsible for assisting our Portuguese-speaking clients, addressing their technical inquiries, and resolving issues to ensure a smooth and satisfactory experience. Your focus will be on delivering prompt and effective solutions that enhance customer satisfaction.

Join our innovative team and enjoy the benefits of remote work while making a positive impact on our clients' success!

Responsibilities

Deliver outstanding remote support to Portuguese-speaking customers via phone, email, and chat.
Troubleshoot and resolve technical issues involving software, hardware, and network services.
Document customer interactions and maintain accurate records of support requests.
Collaborate with team members to improve service quality and share technical insights.
Stay updated on product knowledge and technological advancements to assist customers effectively.
Engage in continuous training and development opportunities to enhance your skills.

Requirements

Fluency in Portuguese and English, both written and spoken.
Previous experience in customer support or a technical role is advantageous but not essential.
Strong interest in technology with the ability to troubleshoot various technical issues.
Excellent communication and interpersonal skills.
A proactive approach to problem-solving and a focus on customer service.
Ability to work independently and effectively in a remote environment.
Basic knowledge of IT systems, software applications, and hardware is preferred.
Detail-oriented with the ability to manage multiple tasks effectively.
Valid EU Passport or ID is required for employment eligibility.

Benefits