Offer summary

Qualifications:

Fluent in German and proficient in English., Minimum of 1 year experience in customer support., Excellent communication skills and good judgment., Ability to handle customer requests via chat, email, and calls..

Key responsibilities:

Respond to customer inquiries through online chat, email, and calls.

Identify and resolve customer issues efficiently.

Maintain accurate records of customer interactions and actions taken.

Assist with account creation, video uploads, and database management.

Job description

Type of position:

Full-time position

Key languages:

Fluent level of German

Sector:

Customer Service

About our Client:

Would you like to work in dynamic, multicultural environment? If you are willing to take challenges and become a part of a global international company, this opportunity might be for you!

As a Customer Support Agent, you will be responsible for guaranteeing a great level of customer satisfaction! This role is critical to recognize any troubles that customers may experience and to solve them efficiently and accordingly.

The Offer:

Online chatting, e-mailing, and handling incoming customer requests and calls, accordingly assigned;
Recognizing the client's issue and resolving it through investigation
Keeping a record of every action and classifying situations and potential faults
Creating and assisting with accounts, reviewing and uploading videos, and channel upkeep
Enter accurate information into database.

Requirements: