Offer summary

Qualifications:

2-3+ years of IT support experience., Knowledge of Apple product administration and enterprise management tools., Basic networking skills including servers, switches, and WiFi., Strong troubleshooting skills for OS X and Mac hardware..

Key responsibilities:

Troubleshoot hardware and software issues with Apple products.

Support and deploy AV systems, including video conferencing equipment.

Create accounts for new hires and support end-user software deployment.

Respond to support requests via Helpdesk and manage hardware/software inventory.

Job description

LeadStack Inc. is an award-winning, one of the nation's fastest-growing, certified minority-owned (MBE) staffing services provider of contingent workforce. As a recognized industry leader in contingent workforce solutions and Certified as a Great Place to Work, we're proud to partner with some of the most admired Fortune 500 brands in the world.

Title: AV Technician
Location: Seattle WA - Onsite
Duration: 6 months

Description/Responsibilities:

You are someone who has significant experience with supporting a fast-paced, high-growth environment. You are comfortable working as part of a large, distributed team supporting IT operations

Responsibilities
Troubleshoot hardware and software problems with Apple products, including desktop and laptop hardware
Build and deploy laptops and desktops using standard deployment tools (JAMF, LanDesk, DeployStudio, Deep Freeze)
Support and assist employees using AV systems, both onsite and remote, including CFM Hangouts, projectors, audio and video conferencing
Create accounts for new hires.
Deploy and support software to end-users
Respond to support requests in the IT Helpdesk both in person and via a ticketing system
Manage inventory for hardware and software

Requirements
2-3+ years of experience in IT support roles. Basic networking skills, including an understanding of servers, switches, WiFi, etc.
Knowledge of administration of Apple computer products using enterprise management tools
Experience using and managing ticket-based enterprise workflow management systems, particularly JIRA Service Desk and Confluence
Strong OS X and Mac hardware troubleshooting experience, positive, service-oriented attitude
Solid problem solving skills
Ability to lift heavy equipment (50+ pounds) as needed

If interested, please share your updated resume and the best time and number to connect over the phone. In case you are not available/interested, will appreciate if you can share it with your friends/network. Your referrals are appreciated!

To know more about current opportunities at LeadStack, please visit us at https://leadstackinc.com/careers/
Should you have any questions, feel free to call me on 415 985-0816 or send an email on Nishanth.allam@leadstackinc.com

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