Offer summary

Qualifications:

Bachelor's degree in Information Technology, Computer Science, or a related field., Over 4 years of experience in IT or applications support., Experience with Unified Communications, Collaboration tools, and Business Applications., Knowledge of ITIL processes and relevant certifications is a plus..

Key responsibilities:

Consult with business leaders to analyze gaps and provide technical solutions.

Research and identify new application solutions for business units.

Provide third-line support for productivity and business applications.

Manage vendor relationships and document technical knowledge.

At Redpin, our mission is to bring global citizens and businesses together by simplifying life’s most important payments. Our world-class payments network and human-centric customer service touches a vast global community across 15,000+ partners, 235 territories and two flagship brands, Currencies Direct and TorFX. We are reshaping the age old property market by connecting the dots across the entire ecosystem, from buyers and sellers, to legal service firms and title companies to property management, banks and real estate agents. Our goal is to become the leader in payments and embedded software for international property. We are a diverse team of over 800 employees across 10 offices worldwide, working together to connect the dots for hundreds of thousands of customers around the world. By combining the brightest minds in global tech with our integrated portfolio of market-leading products and services, we are carving out a path to transform the global property market, making it faster, simpler and safer to buy property abroad.

Job description

About the Role

In this role, you will consult with business leaders across all verticals in order to multiply our productivity and efficiency by 10 by delivering IT service management and design for department applications and enterprise productivity tools to a global organisation across multiple countries such as the UK, South Africa, Spain etc. Take proactive and creative ownership of IT application services provided to all of Redpin.

What You'll Do

Consult with business leads to provide gap analysis and technical solutions to manual processes.

Proactively research and identify new applications solutions for business units.

3rd line support for all productivity and business applications

Properly escalate unresolved issues to appropriate internal/external teams (e.g. software developers/partners)

Vendor management

Provide prompt and accurate feedback to customers

Document technical knowledge in the form knowledge base articles and training manuals

What You’ll Need

4+ years of experience in IT/Applications support

BS degree in Information Technology, Computer Science or relevant field

Experience in Unified Communications technologies (Voice, Messaging, Contact Center), Collaboration tools (O365/Google Suite), Business Applications (SFDC, Asana, ERP systems)

Good to have experience in ITIL process knowledge.

Bonus Points

ITIL v4

Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus

Experience within the finance software industry

Workplace Technology Engineer

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