Offer summary

Qualifications:

Native-level English proficiency or C2 level., Experience in content moderation or annotation., Ability to understand and apply complex policies accurately., Strong analytical and critical thinking skills..

Key responsibilities:

Annotate user prompts and AI responses based on risk levels.

Implement client policies and guidelines in content analysis.

Collaborate with teams to ensure AI response alignment with project goals.

Contribute to process improvements and support client projects.

Job description

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

AI Annotation Specialist

About you:

You are a native-level speaker of English, with a background in content policy application.

You have experience in Content Moderation or Annotation and a demonstrable understanding of the importance of Policy Application and evolution.

You have a strong ability to write English adapted to various tones and contexts.

You have a curiosity about the world of Generative AI.

Requirements:

English language fluency at native or C2 level
Demonstrated aptitude for quickly learning and understanding new technologies
Previous annotation experience or content moderation experience
Ability to analyse content and apply policy with a high degree of accuracy
Analytical approach to policy application, with experience in identifying grey areas
Ability to learn and understand instructions based on a range of complex policies
Capable of working to targets and KPIs to self-manage day-to-day tasks with minimal guidance
Adaptive to change and work independently and collaboratively
Ability to engage with sensitive, possibly disturbing content
Ability to collaborate effectively with other team members
Ability to write cohesive, accurate, and appropriate answers to the prompts from the perspective of an AI model
Ability to understand written text of different complexity levels and lengths, to reflect on and respond to nuances of meaning
Excellent written English - an eye for detail, meticulous grammar, and proofreading skills
Excellent critical thinking, written and oral communication, and interpersonal skills

Nice to have:

Literary/writing background or education
Keen technical curiosity, awareness of and interest in the latest advancements in AI
Up-to-date knowledge of US culture and news
Experience in the trust and safety online sphere

Responsibilities:

Work on annotation projects refining large language models (LLMs)
Understand and implement client policies and guidelines to make informed decisions
Handling of high-level policy moderation and compliance cases
Annotate user prompts and AI responses based on levels of risk
Apply safety policies at a granular level
Critical analysis of policy application to find the best-case outcome
Collaborate with internal and client SMEs to ensure AI response alignment with project goals
Effectively propose solutions, demonstrating a proactive mindset
Collaborate and communicate effectively with cross-functional teams
Contribute to the advancement of the team's processes, efficiencies and best practices
Collaborate on client projects and new business opportunities

You must be a resident of and have the right to work in Ireland.

This job is remote and work from home. You may be required to attend in-person events periodically.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.

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