Offer summary

Qualifications:

Bilingual in French and English, both spoken and written., 2 to 3 years of experience in student-facing or customer service roles., Strong problem-solving skills and a proactive attitude., Well-organized with the ability to manage multiple tasks simultaneously..

Key responsibilities:

Supports the School Director in defining and managing non-academic student services.

Provides continuous customer care and support to students, addressing individual needs.

Assists students with administrative procedures like visas and housing, ensuring smooth integration.

Develops internal and external communication to enhance the student experience.

Job description

Job Summary

Contributes to increasing the quality of the experience within the educational pathway at Istituto Marangoni through the definition, implementation and management of a strategy of "taking care" of student needs, wishes, and how to improve their experience. Ensures in a precise and timely manner a response - in terms of customer care - to the non-academic needs of Istituto Marangoni students. .

It ensures a range of large and diverse services aimed at providing a response to the needs of the student experience. Through its activities it contributes to improving the results in terms of "returning” students of the School.

Key purpose of the role

1. Students Life Service - Supports the School Director in defining non-academic services to be provided for students and starts students (week zero, welcome activities, students engagement activities… etc). Independently implements and manages the services identified together with the School Director, coordinating with other managers.

2. Customer Care - Ensures continuous and direct customer care service to the students of the Paris, Fashion School. Pays special attention to the individual needs of individual students and their solution, supports them with concrete actions of taking charge and listening, coordinating - for any special needs - with other departments. Its the first point of contact for students in case of need. Implements support activities for international students. Identifies targeted actions aimed at increasing the percentage of "returnings".

3. Administrative Support - Provides guidance and assistance to students in completing key administrative procedures (e.g., visa, social security, housing applications, etc.). Ensures they are well informed and supported throughout these processes, coordinating with the relevant departments and external institutions when needed. Aims to simplify and streamline students' integration into life in France, particularly for international students.

4. Internal Communication - Develops and manages internal non-instructional communication for the benefit of students, aiming to encourage a timely and accurate information process that meets the needs of the School.

5. External Partner Relations - Manages and implements relationships with external partners aimed at improving the quality of the educational experience within the Paris, Fashion School. (e.g., housing service, pick-up service). Coordinates the relationship with partners aimed at student protection.

Profile

Bilingual: excellent level of both French and English (spoken and written)
2 to 3 years of experience in a student-facing or customer service role, ideally in an international or academic environment
Patient, empathetic, and a good listener
Strong problem-solving skills and a proactive attitude
Well-organized and able to manage multiple tasks simultaneously
Service-oriented, with a genuine desire to support and guide students in their daily needs

Required profile