Senior Manager, Global Construction Operational Excellence

KEY responsibilities

• Process Optimization & Documentation: Collaborate with regional and functional teams to map, document, and refine end-to-end business processes. Identify inefficiencies and propose improvements aligned with strategic goals.
• Cross-Regional Coordination: Act as a liaison between global and regional teams to ensure consistent application of governance standards and business processes. Facilitate knowledge sharing and alignment across geographies.
• Governance Implementation Support: Assist in operationalizing the global governance strategy by coordinating documentation, tracking compliance, and supporting the rollout of governance frameworks across capital programs.
• Stakeholder Engagement & Communication: Support the Sr. Director in engaging with engineering, construction, controls, and other cross-functional partners. Prepare materials for executive updates, workshops, and governance reviews.
• Risk & Compliance Monitoring: Track process risks and compliance gaps. Coordinate with internal audit and partner teams to support assessments and follow-up actions.
• Training & Resource Management: Develop and maintain training materials and reference documentation to support stakeholder understanding of governance processes and tools.
• Systems & Tooling Support: Partner with product and systems teams to gather business requirements, support tool development, and assist in implementation planning and user adoption.

KNOWLEDGE & ATTRIBUTES

• Proven ability to contribute to performance strategies that drive operational excellence and business outcomes.
• Extended knowledge of data center facilities, infrastructure, best practices, and industry standards
• Extended technical understanding of electrical systems, HVAC, cooling technologies, networking, and security systems relevant to data center construction.
• Effective leadership and team management skills, including experience in managing cross-functional teams.
• Extended communication and interpersonal skills for effective collaboration, stakeholder management, and reporting.
• Extended problem-solving and analytical abilities to address complex challenges.
• Commitment to continuous learning and staying updated with industry trends and best practices.
• Good financial acumen, budgeting skills, and experience managing large construction project budgets. 

ACADEMIC QUALIFICATIONS & CERTIFICATIONS

• Bachelor's degree or equivalent in Engineering, Construction Management, Business Administration or related field.
• PMP (Project Management Professional) certification is preferred.

REQUIRED EXPERIENCE

• Extensive experience gained in a similar role within a global IT services organization.
• Extensive experience in project management methodologies, tools, and practices.
• Extensive experience managing data center construction projects.
• Extensive experience managing and leading data construction project resources.

PHYSICAL REQUIREMENTS

• Remain stationary for long periods of time.
• Operate computer, peripherals, and other office equipment.
• Perform work during US business hours and time zones.

Work conditions & other requirements

• Perform work from a remote location with stable internet connection

This is a remote position that requires reliable internet connection and electricity. A monthly stipend is provided to cover expenses associated with working remotely and use of a personal mobile device, if applicable.

NTT Global Data Centers Americas, Inc. offers competitive compensation based on experience, education, and location. Base salary for this position is $135,500.00 - $251,600.00.

All regular full-time employees are eligible for an annual bonus; payout is dependent upon individual and company performance.

Employees receive paid time-off, medical, dental, and vision benefits, life and supplemental insurance, short-term and long-term disability, flexible spending account, and 401k retirement plan to create a rich Total Rewards package.
 

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