Offer summary

Qualifications:

At least 4 years of experience in customer service or sales., Proven success in achieving personal and team sales goals., Experience with high-volume calling and CRM systems like Salesforce., Strong problem-solving skills and proficiency in MS Office..

Key responsibilities:

Manage a designated territory to achieve sales quotas through contract renewals and upselling.

Provide accurate sales forecasts and maintain customer data in CRM.

Address customer concerns and handle objections to retain or grow accounts.

Engage with customers via phone and email to support their needs and promote services.

Job description

Job Title:

Talent Connect - Sr. Specialist, Renewal Sales

Job Description

Imagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community.

We are looking for a Sr. Specialist, Renewal Sales to join our team. Today.

The future team member who will love this job will demonstrate the value and benefits of our client's services through customer engagement, with a primary focus on selling or renewing contracts. Reporting to a sales manager, You will have an assigned territory and develop an excellent level of product or service knowledge to support customer questions and promote offerings. Along the way you will have access to world-class training opportunities to grow and enhance your skills and career. At Concentrix, you can truly Own Your Future

You Have

4+ years of experience working in a customer service or sales capacity
Prior success in achievement of personal and team sales quota/goals
Experience in high-volume calling
Experience learning new technology and data
Problem solving skills
Excellent knowledge of MS Office programs
Experience working with Salesforce.com or similar CRM
Experience or willingness to work from home

You Will

Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up- sell opportunities.
Provide accurate weekly/ monthly/ quarterly sales forecast
Mastery of product knowledge and technical understanding of services to assess client requirements
Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
Manage external competitive pressures and handle objections to retain customers or win new customers
Manage high volume of customer contacts through phone and email each day – majority of communication is outbound
Work with your team and management to provide a professional experience during all interactions with customers and prospects
Maintain the customer management system (CRM) to ensure all relevant data is captured
Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts.

Our Benefits/Perks:

HMO Benefit
Health Insurance
Paid Time off
Bereavement Leave
Life Insurance
Group Personal Accident Program
Employee Assistance Program
Rewards and recognition programs
Wellness Incentive Program
Learning and Development Programs

Work Setup: Full Onsite - Ayala North Exchange, Makati City

Location:

PHL Makati City - Ayala North Exchange

Language Requirements:

Time Type:

Full time

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