Offer summary

Qualifications:

At least 5 years of project experience in IT., Deep expertise in Exchange server and hybrid architecture (2016/2019)., Experience with Exchange migrations, upgrades, and optimizations., Proficiency in troubleshooting, SMTP, and M365 administration..

Key responsibilities:

Support and maintain on-premises Exchange infrastructure.

Assist with Exchange migrations and upgrades.

Provide technical guidance and best practices to customers.

Collaborate with team members and communicate with clients at all levels.

Job description

Job Title:

Senior Exchange Engineer

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Catalyst team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

Job Description

Our Mission Statement

Provide technical leadership for Premier customers around the world to help ensure their IT environments are kept optimized and healthy. The focus is to do this in a consultative manner to avoid future issues. This includes guidance on best practices, risk assessments, migrations, and onsite, remote and dedicated support services.

What we do best

Provide multiple services to our Enterprise customers to increase systems availability, resolve critical issues, and improve the health of our customers' environments. We consult with experienced technical staff to ensure they have the skills to troubleshoot and maintain their solution following Microsoft best practices. When things do go wrong we provide rapid on site expertise to resolve critical situations. .

We need individuals that:

Have deep technical expertise in at least one technical specialty
You will also need to examine possible workarounds and escalations.
Set an example of excellence as a Microsoft representative, enhancing our image and reputation through your credibility, preparation, commitment, and first-class delivery.
Enjoy teamwork, and contribute to their peer group and our customer account teams.
Communicate at all levels from CIO to the technical staff on the ground.
Support the existing Exchange on prem infrastructure, potentially migration support (to next on prem version)
Upskilling of the customer

Must Have Skills

Experience working with customers
5+ years of project experience
Deep understanding of Exchange server & hybrid architecture 2016\19
troubleshooting skills
designing & implementing services of Exchange 2016/19
Experience with Exchange migrations, upgrades, and optimizations.
Deep understanding in SMTP
Design and implement Exchange Online and hybrid Exchange environments
Experience in assessing Exchange Servers, health checks of existing solutions, and providing best practice recommendations
Experience with M365 admin

Location:

ESP Work-at-Home

Language Requirements:

Time Type:

Full time

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