Offer summary

Qualifications:

4-6 years of experience in revenue recognition, accounting, or audit, preferably in SaaS., Strong understanding of ASC 606 and SaaS revenue models., Technical proficiency with systems like Zuora Revenue (RevPro), NetSuite, or similar is a plus., Detail-oriented with the ability to analyze and explain financial data clearly..

Key responsibilities:

Own revenue processes, analytics, and reconciliations to ensure accuracy.

Review and support monthly journal entries, reconciliations, and revenue analysis during month-end close.

Collaborate with cross-functional teams to analyze revenue, guide configurations, and test SKUs for new product launches.

Identify trends, provide insights, and help improve revenue recognition processes.

Job description

Job Description

Who we’re looking for

Are you obsessed with getting revenue right, love a good reconciliation, and secretly get excited about spotting trends in deferred revenue subledgers? Do you geek out over ASC 606 and enjoy being part of bringing new products to life? If you’re ready to make an impact in a fast-paced SaaS environment where revenue meets innovation, you might be exactly who we’re looking for. We’re searching for a Revenue Recognition Manager to join our global team and own some of the most important pieces of our revenue puzzle. You’ll keep us accurate, audit-ready, and always ahead of the curve as we launch new products and scale our business.

What you’ll be doing
•Own processes, analytics, and reconciliations—ensuring we always know exactly where we stand.
•Master the month-end magic: Review and support monthly journal entries, reconciliations, and detailed revenue analysis.
•Bring products to market (yes, really): Collaborate with Product, Rev Ops, and Engineering teams to perform preliminary revenue analysis, guide configuration decisions, and test SKUs as they move through the release path.
•Spot trends and tell the story: Partner cross-functionally to provide insights into revenue drivers and help shape strategic decisions.
•Tighten controls & level-up processes: Continuously improve our revenue processes and documentation so we’re not just compliant, but best-in-class.

What you bring to the role
•Detail-obsessed with a big-picture brain: You love getting into the numbers but can explain them in plain English.
•Strong technical chops: Solid understanding of ASC 606 and SaaS revenue models.
•Comfort with systems: Bonus points if you’ve worked with Zuora Revenue (RevPro), NetSuite, or similar.
•Analytical & curious: You ask “why?” as much as “what?”
•Collaborative to the core: You’re just as comfortable working with product managers and engineers as with auditors.
• Experience: ~4–6 years in revenue recognition, accounting, or audit, with SaaS experience preferred.

Why you’ll love it here

Zendesk was built to bring calm to the chaotic world of customer service, and we extend that philosophy to how we work. You’ll join a smart, collaborative, and friendly team that values curiosity, continuous improvement, and a good laugh—yes, even during close week. You’ll also get to influence how new products are launched and help shape revenue processes that scale with a global, growing business.

Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

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