Supervisor, Health Information

About Transcarent

Transcarent and Accolade have come together to create the One Place for Health and Care, the leading personalized health and care experience that delivers unmatched choice, quality, and outcomes. Transcarent’s AI-powered WayFinding, comprehensive Care Experiences – Cancer Care, Surgery Care, Weight – and Pharmacy Benefits offerings combined with Accolade’s health advocacy, expert medical opinion, and primary care, allows us to meet people wherever they are on their health and care journey. Together, more than 20 million people have access to the combined company’s offerings. Employers, health plans, and leading point solutions rely on us to provide trusted information, increase access, and deliver care

As a Supervisor, Health Information you will be leading, supporting and coaching a team of 10 – 15 Record Specialists, as well as leading by example. Leading the team, you will ensure the team is properly collecting and organizing medical information to help facilitate world-class health care. Your role will enable your team to give great customer care. You will develop and grow your team and help them meet their performance objectives. Our Health Information Supervisors are hands-on working leaders who have a passion for service excellence. 

A day in the life…  

Manage the Team 

·       Manages team performance through case audits, maintaining case accuracy within the case database, call audits, weekly case/metric reporting, and regular 1:1 meetings with team members, escalating themes and trends 

·       Evaluate performance metrics and helps facilitate bonus/incentive payments related to said metrics 

·       Partner with People and Culture Business Partners to provide day-to-day performance management guidance to line management (e.g., coaching, counseling, career development, disciplinary actions) 

·       Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention 

·       Conduct on-going quality evaluations of team members, and coach on opportunities to improve 

·       Manages team schedules to ensure adequate staffing to meet operational needs and provides timely reviews and approvals of team’s attendance 

Manage the Business 

·       Monitors the overall maintenance of information and tracks data related to customer case status 

·       Supports in driving defined metrics to deliver on customer performance expectations 

·       Collaborate with leadership to refine, improve and develop new policies and procedures to enhance efficiency and effectiveness of the department workflow 

·       Partners with other peers to identify and communicate risks to stakeholders and resolve problems to ensure service quality is maintained at the highest level 

·       Assist with projects as needed and work collaboratively with other departments 

Career Development and Growth 

·       Responsible for the onboarding, career development and growth of your team 

·       Advocates for continuous training, learning and development 

·       Develops training tools and updates as needed 

·       Supports in hiring, developing, and retaining top talent 

·       Ad-hoc tasks based on the business needs 

What we are looking for… 

·       Around 5 years of experience in a data management positions, preferably in a healthcare, insurance, pharma or any related sector 

·       Around 2-3 years of team leading experience and demonstrated success in hiring, motivating and developing talent 

·       Excellent knowledge of English language, strong communication skills both in written and verbal 

·       Ability to work independently, organize, and prioritize own tasks effectively 

·       General computer literacy 

·       Strong attention to detail 

·       Excellent communication, leadership, and interpersonal skills 

·       Strong critical thinking and problem solving 

·       Operational process execution 

The salary range for this role is:

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