Offer summary

Qualifications:

Experience in IT support within Pharma or Biotech industries., Knowledge of ITIL processes such as Incident, Change, and Problem Management., Ability to troubleshoot hardware, network, and software issues on lab instruments., Familiarity with GxP regulated environments and related compliance standards..

Key responsibilities:

Resolve incidents related to lab instrument PCs and applications.

Manage user accounts and access in Active Directory and applications.

Coordinate installations and configurations with vendors and remote teams.

Support maintenance activities, firmware updates, and vendor collaborations.

Job description

"Possible 3 Month CTH | No Fees | Do Not Re-Post| Confidential

TMR ID: # PLTSZQ
Role: Normal: Lab Support Member
Work location: Kankakee ,Bradly, IL
Background and Meet and Greet: MANDATORY

Job Description:

The Lab Support Team member L2/L3 Support on lab instrument pcs and application/software linked to the instrument pcs.

Key Responsabilities:

"• Incident resolution (trouble shooting, physical check of instrument pcs, network issue, licenses configuration, data flow and data storage issues…)
• User Administration (User creation, access, check on validity of user accounts, in both Active Directory and Applications)
• Installation (coordination with vendor, interaction with remote teams, configuration of the pc with the different applications…)
• Consulting (advice different teams on SOPs, best practices, current state of the art regarding computerized systems)
• Periodic reviews and maintenance (support client instrument owner, ensure maintenance plan is in place and followed, support firmware updates, reviewing audit trails, supporting vendor technicians..)
• The person must come from IT Departments from Pharma or/and Biotech industries and should have ITIL knowledge (Incident/Change/Knowledge/Problem Management).
• Activity must be performed on client’s site, no remote working
• Working on regulated environment (GxP based)"
What are the Mandatory skills and skill proficiencies required for this position?

• Incident resolution (trouble shooting, physical check of instrument pcs, network issue, licenses configuration, data flow and data storage issues…)

What are the Optional skills and skill proficiencies for this position?

"• Applying OS image on Laptop/Computer
• 21 CFR Part 11
• 21 CFR Part 820
• GAMP 5
• Manual Testing, Qualification process"

The following details must accompany your submission:

First Name, Middle name, and Last Name:
City and State:
Open to Relocate?
Rate:
Availability:
Phone #:
Mobile #:
Email address:
Visa type:
Visa Expiration Date:
Hiring Status:

Brandon Vela - ERM
*** North America
Tel.: +***"

Required profile