Offer summary

Qualifications:

High school diploma or equivalent with additional vocational or technical coursework., 1-3 years of experience in loan servicing or related roles., Knowledge of loan processing, adjustments, and dispute resolution., Ability to review and update loan accounts accurately..

Key responsibilities:

Serve as a contact for members and staff regarding loan accounts.

Process research, correction requests, and account adjustments.

Review and resolve discrepancies in loan accounts, including Home Equity Lines of Credit and adjustable-rate mortgages.

Research and resolve member disputes to ensure loan quality and satisfaction.

Job description

Space Coast Credit Union (SCCU), the 3^rd largest credit union in Florida, is looking for a Loan Servicing Specialist I to join our ONESCCU team at our Melbourne HQ location! SCCU has been in business for over 70 years, has over 9 billion dollars in assets and WE ARE GROWING!

Our Members are our top priority and we stand behind our Brand Promise: Honest People, Trusted Products, Time Valued. We offer a rich benefits package and career advancement opportunities.

SCCU Team Member Benefits:

ONESCCU annual bonus available!
Hybrid Work Schedule after training – Work from home up to 3 days a week
Medical, Dental & Vision Insurance
HSA (Health Savings Account) with SCCU matching contribution
SCCU Paid Long Term and Short Term Disability coverage
SCCU Paid Term Life Insurance
Employee Assistance Program (EAP)
Paid Time Off
401(K) Pre-Tax Savings Plan with SCCU match- 100% of the first 5% of employee contributions
Tuition Reimbursement Program after 1 year of service

SCCU Team Member financial discounts & perks (save money every month!):

Loan Discounts - Mortgage, 2nd Mortgage, Auto, Motorcycle, Boat etc. / GAP coverage at half price
Fixed low rate credit card- 5.99%,if approved
FREE Identify Theft Protection!
No fee SCCU accounts

Loan Servicing Specialist I Duties & Responsibilities:

Provides a contact source for members and credit union employees for research and questions regarding loan accounts.
Processes correction and/or research requests forwarded electronically from various internal departments per established performance standards.
Completes negative amortization reviews on monthly basis.
Reviews and resolves discrepancies within Home Equity Lines of Credit.
Updates members loan due dates and payment methods upon members request; determines if restrictions are applicable.
Processes requests for funds transfers, Share to Share transactions and account corrections received from the Credit Solutions department.
Corrects, reconstructs and modifies consumer loans by adjusting rate, term, payment posting errors, and payment history in order to create an accurate member loan history.
Researches and resolves member disputes to ensure both loan quality and member satisfaction.
Reviews all adjustable rate mortgages and makes appropriate changes in interest rate and payment.

Loan Servicing Specialist I Qualifications:

High School plus additional course work gained through attendance at vocational, technical or business school or equivalent experience is required.
1-3 years prior experience in a loan servicing role or equivalent is required.

Loan Servicing Specialist I Hours: