Offer summary

Qualifications:

AAS/AS degree or equivalent education and experience., Basic skills to perform routine tasks with little supervision., Ability to support patients, clinicians, and health plans administratively., Good communication skills for answering inbound calls..

Key responsibilities:

Answer inbound calls and support patients and healthcare providers.

Assist with scheduling appointments and triaging calls.

Obtain and document patient information and insurance details.

Work under close supervision to complete routine tasks.

Job description

Job Description Summary

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Entry level inbound call coordinator position. Responsible for successfully completing the required basic training. Able to perform basic job functions with help from co-workers, specialists and managers on non-basic issues.

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How will you make an impact & Requirements

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Primary duties may include but are not limited to:

Provide support to our patients, clinicians, physicians, and health plans administratively, and by answering inbound calls.
Works to ensure the efficient scheduling of initial or follow-up appointments and triaging calls appropriately to different departments within the organization.
May obtain related documentation (e.g., patient information, insurance coverage).
This is the entry level for the Inbound Call Coordinators.
Has little or no prior relevant training.
Acquires basic skills to perform routine tasks.
Work is prescribed and completed with little autonomy.
Works with either close supervision or under clearly defined procedures.