Desktop Systems Engineer III

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

Position Description:

• Lead desktop-related projects, such as desktop infrastructure upgrades, migrations, and deployments.
• Evaluate and recommend emerging desktop technologies, trends, and best practices to improve end-user experience and productivity.
• Design and implement desktop management solutions such as imaging, software deployment, and patch management.
• Define corporate standards for PC/laptop/tablet hardware, software, configuration, and design
• Define standard processes and procedures for performing routine activities such as imaging, software deployment, patch and asset management.
• Define process and procedures for disaster recovery for desktop computers
• Monitor and resolve Cherwell tickets.
• Provide expert-level troubleshooting and resolution for critical issues impacting desktop computers, including root cause analysis and preventive measures.
• Collaborate with vendors and service providers to evaluate desktop hardware, software, and services.
• Evaluate emerging technologies and make recommendations for corporate adoption.
• Ensure that all open projects and demand work is kept current, managed properly, and communicated as appropriate.
• Implement changes following established change management procedures
• Maintain documentation in central repository for use by any appropriate audience.
• Create documentation and provide training to transition routine support activities to the Service Delivery team.
• Maintain software and hardware asset inventories following established procedures.
• Participate in training and professional development activity including assisting senior engineers to enhance desktop engineering skills
• Create documentation and provide training to transition support activities to junior level engineers and the Service Delivery team.
• Maintain hardware and software asset inventories using established procedures.
• Participate in strategic planning, roadmap creation, and budgeting for end user hardware and and software and endpoint management  infrastructure
• Participate in training and professional development activities to maintain and enhance skills
• Mentor and train junior and mid-level engineers, fostering their professional growth and development.
• Participate in on-call rotation for after hours support
• Perform all other duties and special projects as assigned

Education and/or Training:

• Bachelor’s degree in a related field or equivalent work experience
• Microsoft certifications a plus.
• Knowledge of networking protocols and technologies, such as TCP/IP, DNS, and DHCP
• Expert level knowledge of Dell desktop hardware, Windows 10/11, and MAC OS
• Expert level knowledge of Microsoft Active Directory and GPO
• Expert level knowledge of system management and backup platforms such as Microsoft SCCM, Intune, and JAMF
• Expert level knowledge of application packaging and automated deployment
• Advanced proficiency with Microsoft Powershell or other scripting languages
• Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.)

Relevant Work Experience:

• 8+ years of experience designing, implementing and managing Windows desktop computers in a large distributed environment
• Breadth and depth of expertise in a technical or functional area; knowledge of work processes and tools is generally limited to own area of responsibility or department
• Collecting and analyzing raw data to identify trends, patterns, anomalies, and other helpful information.
• Reviewing and improving analytics processes, methods, and tools to increase efficiency, accuracy, and security

#LI-BS1

#LI-REMOTE

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.

At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty
• Paid Pregnancy/Parental leave
• Paid Military Leave
• Tuition Reimbursement

Benefits:

Regular Full-Time

We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.

Click here for Washington State benefit information.

Temporary or Part-Time

In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.

Click here for Washington State benefit information.

Pay:

Artificial Intelligence Statement

To maintain the integrity and authenticity of our hiring process, we kindly request that all candidates refrain from using artificial intelligence (AI) tools to generate, assist with, or enhance any part of their application materials (including resumes, cover letters, written and verbal responses, and images) or during any stage of the interview process. We value genuine, original work that reflects your personal experience, skills, and communication style. As part of our commitment to a fair and transparent evaluation process, please be advised that we may use technology to detect AI-generated content submitted by candidates. Candidates found to have used AI assistance in violation of this policy may be disqualified from consideration. 

Equal Opportunity Employment and Accommodations:

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

If you are a person with a disability needing assistance with the application process, please contact HR@Holman.com

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.