Sr Lender Placed Operations Specialist

Sr Lender Placed Operations Specialist
 

Overview of Position

The SR Lender Placed Specialist, under the guidance of the Unit Manager, is responsible for the input, set-up and/or maintenance of client, customer and/or agent information for one or more of the company's policies, products or services.  The Specialist, with the use of a computerized system, is responsible for the maintenance of customer's accounts, by processing premium payments and/or delinquent premiums, either by direct or automated payment.  Additionally, the Specialist is responsible for researching, analyzing and resolving exception items that have been initiated via reports, Outsourcing Centers, Account Executives, phone calls, correspondence, clients, and the clients' systems and obtains critical information.  The Specialist works with complex and time sensitive issues and works directly with the client and outsourcing centers.

The SR Lender Placed Specialist will also perform the functions of a Lender Placed Specialist. The essential duties of a LPS III include but not limited to: Manage and work client mailboxes within established guidelines (recognize urgent issues should be worked within 24 hours); research and analyze exception items received through reports, task, Account Executives, outsourcing centers and client correspondences; complete refund check research; handle customer service calls from the client; outsourcing centers and other internal departments; assist in leading projects by gathering and analyzing data to achieve results; participate in conference calls with the client, internal departments and outsourcing centers to work on process improvements, project implementations, or resolution of complex issues. 

What will be my duties and responsibilities in this job? 

• Ability to work under pressure to meet or exceed deadlines to maintain client expectations.
• Ability to adapt easily as procedures/client needs change.
• Ability to organize and prioritize workload.
• Good communication skills (verbal and written).
• Ability to make good decisions.
• Identify trends and develop analysis.
• Applies intermediate skills and begins to develop advanced skills to procedures, processes and techniques.

What are the requirements needed for this position? 

• 2 years of mortgage servicing/hazard insurance or related experience in an office setting (preferably in a production environment).
• Strong problem solving and analytical skills.
• High school diploma or GED.
• Testing may be required on MS Word, MS Excel, Basic Office skills, and/or alphanumeric data entry (minimum of 5,000 KSPH required).

What other skills/experience would be helpful to have? 

• Knowledge of Lender Placed applications and Mortgage Banking applications (such as TrackAll and LPS).
• Lender Placed knowledge.

What are the working conditions and physical requirements of this job?  

• This is a remote position.
• The hours are Monday through Friday from 7:30 AM EST to 4:30 PM EST.

Pay Range:

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

Expected application deadline is

If date is blank then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

Job Scam Alert
Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.