Offer summary

Qualifications:

Advanced degree in healthcare administration, nursing, or public health., Extensive experience in patient care services or clinical operations., Strong leadership skills and ability to manage cross-functional teams., Proficiency in data analysis and interpretation related to patient satisfaction..

Key responsibilities:

Develop and implement patient care strategies to improve clinical trial execution.

Collaborate with teams to enhance patient engagement and satisfaction.

Oversee integration of patient feedback and health data for decision-making.

Provide guidance on best practices in patient care and safety within clinical protocols.

Job description

Director - Language Services - Czechia or Poland - Home or office based

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development

We are currently seeking a Director, PCS to join our diverse and dynamic team. As a Director, PCS at ICON, you will play a pivotal role in leading the development and execution of patient care strategies that enhance our clinical operations and improve patient outcomes. You will contribute to the advancement of innovative treatments and therapies through strategic oversight of patient care services, fostering collaboration across teams, and driving excellence in service delivery throughout the organization.

What You Will Be Doing:

Developing and implementing comprehensive patient care strategies to optimize clinical trial execution.
Collaborating with cross-functional teams to identify opportunities for improving patient engagement and satisfaction.
Overseeing the integration of patient feedback and health data to drive insights and inform decision-making.
Providing strategic guidance on best practices in patient care and safety within clinical trial protocols and workflows.
Establishing partnerships with external stakeholders to leverage insights and trends in patient care and advocacy.

Your Profile:

Advanced degree in a relevant field such as healthcare administration, nursing, or public health.
Extensive experience in patient care services or clinical operations, with a focus on improving patient outcomes.
Strong leadership skills and proven ability to manage cross-functional teams in a matrix environment.
Expertise in data analysis and interpretation, with proficiency in tools for measuring patient satisfaction and care quality.
Excellent communication, interpersonal, and stakeholder management skills, with the ability to influence and drive change in a complex organization.

What ICON can offer you:

Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

Various annual leave entitlements
A range of health insurance offerings to suit you and your family’s needs.
Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being.
Life assurance
Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others.

Visit our careers site to read more about the benefits ICON offers.

At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here.

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.

Are you a current ICON Employee? Please click here to apply

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