Associate Program Relations Manager

Primary Duties and Responsibilities:

• Assist the Program Relations Manager in serving as a liaison between Patient Support Programs (PSPs) and Health Care Professionals, providing support and completing delegated tasks as required.
• Revise, complete and coordinate private and public reimbursement documents with PSPs or directly with private insurer if no PSP exists.
• Coordinate the submission of Enrolment forms to PSPs.
• Collect necessary patient information and contact patients based on directions from the Health Care Professional and Program Relations Manager.
• Participate in special projects as assigned by the Program Relations Manager or Senior Manager. Present project results to management, including data analysis, reconciliation, and the creation of PowerPoint presentations.
• Identifies process improvements and provide clear recommendations to the Program Relations Manager.
• Provide triage support for information received by PSPs and facilitate access to required PSP services.
• Interact with patients, pharmacies, physician offices, and healthcare professionals to facilitate script renewals and other assigned tasks.
• Maintain clear communication with managers, pods, and colleagues regarding case management, particularly during planned absences.
• Responsible to report all Adverse Events to the assigned units/departments.
• Travel occasionally to a physician’s office or company office with the Program Relations Manager, as agreed upon.
• Perform additional duties and tasks as assigned.

Experience and Educational Requirements:

• Minimum University Degree in a related field or equivalent.

• A minimum of two (2) years’ experience working for a patient support program.

• Customer service, experience in call centers, medical, pharmaceutical and/or insurance industry is an asset.

• Fluency in English (written and verbal), is required. Fluency in French (written and verbal) may be required, depending on
  program and geographic location.

• Highly organized with strong attention to detail.

• Strong proficiency in Microsoft applications (Outlook, Word, Excel & PowerPoint). Experience with Electronic Medical Records (EMR) systems, DocuSign, Adobe Pro and Visio are considered an asset.

• Ability to apply critical thinking skills to solve problems effectively.

• Proven ability to analyze data, interpret findings, and effectively present results to relevant audiences.

• Proven ability to manage time, set priorities and multi-task to meet various competing work deadlines.

Minimum Skills, Knowledge and Ability Requirements:

• Strong customer services skills.

• Demonstrates a strong work ethic, is reliable and shows initiative to pursue new skills.

• Demonstrates business and financial acumen.

• Ability to work in a fast-paced environment and consistently meet deadlines.

• Strong communication and interpersonal skills written and verbal including effective phone etiquette to diverse audiences i.e.
  internal, healthcare professionals and patients.

• Ability to manage a high volume of outbound calls to patients and pharmacies in a professional and efficient manner.

• Effective interpersonal and leadership skills.

• Effective organizational skills; attention to detail.

• Proven leadership and training skills.

The successful candidate will (requirement)/may (asset) have daily contacts with unilingual English-speaking customers, patients or peers from cross-functional teams. 

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What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Accessibility Policy

Cencora is committed to fair and accessible employment practices. When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.

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