Specialist, Outreach-1
Offer summary
Qualifications:
Minimum 1 year of experience in customer service, administration, or related fields., Excellent written and verbal communication skills., Ability to work independently and manage workload effectively., Commitment to quality, adaptability, and continuous improvement..Key responsibilities:
- Engage members through effective communication to promote utilization of services.
- Collect member information and triage to appropriate care teams.
- Provide high-quality, concierge-level service to build trust with members.
- Support outbound and inbound interactions to meet team targets.
Job description
About Transcarent
Transcarent and Accolade have come together to create the One Place for Health and Care, the leading personalized health and care experience that delivers unmatched choice, quality, and outcomes. Transcarent’s AI-powered WayFinding, comprehensive Care Experiences – Cancer Care, Surgery Care, Weight – and Pharmacy Benefits offerings combined with Accolade’s health advocacy, expert medical opinion, and primary care, allows us to meet people wherever they are on their health and care journey. Together, more than 20 million people have access to the combined company’s offerings. Employers, health plans, and leading point solutions rely on us to provide trusted information, increase access, and deliver care
Role overview
As an Outreach Specialist I, reporting to Supervisor, Outreach, you will be a trusted go-to resource who helps get members engaged with Accolade and enrolled in targeted programs. You’ll have the opportunity to help members get the right care at the right time… no problem is too big or too small. A successful candidate will be effective at properly educating members on the benefits of Accolade services while delivering a high quality member experience.
A day in the life…
· Deliver effective and enthusiastic communication to encourage and motivate members to utilize Accolade’s services and be proactive about their health
· Collect pertinent history from our members and triage to the appropriate frontline care team member
· Provide concierge level service with every member we connect with and establish a successful rapport to instill trust in our team
· Proactively communicate the benefits and the value of our service with every member contact
· Independently manages task load to support outbound and inbound interactions to and from our members on a daily basis
· Meet personal/team qualitative and quantitative targets.
What we are looking for…
· 1+ years employment experience in the customer service industry, the service industry, administration, or reception
· Excellent written and verbal communication skills with proven ability to communicate with individuals at various levels within the organization
· Ability to thrive in a performance based environment Demonstrate high level of personal accountability
· Commitment to quality and continuous improvement
· Ability to perform well under pressure, adapt to change, and meet deadlines in a fast-paced, dynamic, evolving environment
· Ability to independently manage one’s own workload to meet the demands of the business Operate from a perspective of truly caring about our clients and creating value for them
· Change champion and adapt to change quickly Detail-oriented, inquisitive, problem-solving in nature
· Proven ability to roll up your sleeves and make a contribution quickly
· Thrive in a team environment. A team player capable of collaborating with individuals throughout the organization
Base Salary 20.00/hr
The salary range for this role is:
$40500-$58700Annuall
Total Rewards
Individual compensation packages are based on a few different factors unique to each candidate, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal equity. Salary is just one component of Transcarent's total package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock options.
Our benefits and perks programs include, but are not limited to:
Comprehensive medical, dental, vision, life, and disability benefits, including access to Accolade Advocacy, Accolade Care, and Accolade EMO.
HDHP medical plan with generous employer contributions towards an HSA
401(k) Retirement Plan with matching employer contributions
Open Time Off
Accrued Sick & Safe Time Off
Generous Holiday Schedule + 5 floating holidays
Paid parental leave
Subsidized commuter benefits programs
Virtual access to coaching, self-care activities, and video-based therapy and psychiatry through Headspace
1 Volunteer day per year
Location
You must be authorized to work in the United States. Depending on the position we may have a preference to a specific location, but are generally open to remote work anywhere in the US.
Transcarent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out! Research shows that candidates from underrepresented backgrounds often don’t apply unless they meet 100% of the job criteria. While we have worked to consolidate the minimum qualifications for each role, we aren’t looking for someone who checks each box on a page; we’re looking for active learners and people who care about disrupting the current health and care with their unique experiences.
Required profile
Experience
Hard Skills
Other Skills
- Customer Service
- Communication
- Problem Solving
- Accountability
- Detail Oriented
- Teamwork
- Adaptability
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