Offer summary

Qualifications:

Degree in Tourism, Hospitality, Business Administration, or related field., Minimum 3 years’ experience in luxury hospitality or guest services., Fluent in English and French; Spanish is a plus., Proficient with CRM platforms and digital guest management tools..

Key responsibilities:

Manage the guest journey from booking to post-expedition follow-up.

Coordinate with onboard teams and operations to ensure smooth logistics.

Respond to guest inquiries with professionalism and empathy.

Handle post-cruise feedback and contribute to loyalty initiatives.

Job description

We’re hiring: Guest Relations Coordinator in Ho Chi Minh.

At Aqua Expeditions, we are passionate about providing exceptional levels of service to our guests. We take pride in pampering our guests and ensuring that their time with us creates a trip of a lifetime. The Aqua experience is carefully curated by a team of talented individuals — from onboard crew to reservations staff — who work behind the scenes to guarantee smooth sailing. We are always on the lookout for new team players who share our passion and expertise, to ensure a worldclass travel experience. If this sounds like you, apply now and be part of our extraordinary voyage!

OUR VISION: To create and deliver unique and authentic onceinalifetime experiences so that our guests can have enriching memories to cherish for a lifetime.

OUR MISSION: Aqua Expeditions offers customized luxury travel experiences aboard vessels of elegant, contemporary design, centered around

immersive culture and wildlife excursions unique to each location, awardwinning cuisine by renowned chefs, personalized guest service, and a commitment to community, sustainability and preservation.

4 CORE VALUES:

A: We value AUTHENTICITY, believing in the unique talents of each individual and the importance of integrity.

Q: We aim for QUALITY, emphasizing a serviceoriented approach and shared knowledge.

U: We believe in UNITY, and prioritize effective teamwork.

A: We hold deep ADMIRATION and respect for our environment, collaborating closely with local communities to foster responsible practices that protect and conserve nature.

Sounds great – what’s the role in a nutshell?

As a Guest Relations Coordinator, you are responsible for managing the guest journey from the moment of booking through to postexpedition followup. Working closely with our operations, reservations, and sales teams, you will ensure a seamless and elevated experience, handling guest requests, personal preferences, and trip customizations with precision and care.

This role reports directly to the Country Manager of the region and plays a key part in upholding the Aqua Expeditions standard of service excellence.

What You’ll Be Responsible For:

Guest Journey Management

Serve as the main point of contact for assigned guests from D45 to postexpedition followup.
Ensure all prearrival information is accurate and up to date, including travel details, special requests, and dietary preferences.
Coordinate closely with onboard teams and operations to guarantee smooth logistics and premium service.
Manage digital guest checkin procedures and final manifest preparations.