Offer summary

Qualifications:

Fluency in Croatian, both written and spoken., Previous experience in technical support or customer service roles., Strong problem-solving and communication skills., Interest in technology and ability to work independently in a remote setting..

Key responsibilities:

Provide remote support to Croatian-speaking customers via phone, email, and chat.

Diagnose and resolve technical issues related to products and services.

Assist customers in understanding and maximizing product functionalities.

Document customer interactions and collaborate with team members to improve support processes.

Job description

Patrique Mercier Recruitment Nordic is excited to announce the opening for a Croatian Speaking Remote Support Specialist. This position is perfect for individuals who are fluent in Croatian and are eager to provide outstanding support to our Croatian-speaking clients. You will be responsible for troubleshooting technical issues, providing product guidance, and ensuring customer satisfaction through effective remote assistance. If you are passionate about technology and enjoy helping others, we want you on our team!

Responsibilities

Deliver excellent remote support to Croatian-speaking customers through various platforms, including phone, email, and chat.
Identify, diagnose, and resolve technical issues related to our products and services efficiently.
Assist customers in understanding product functionalities and maximizing their usage.
Maintain clear and accurate documentation of customer interactions and resolutions.
Collaborate with team members to improve support processes and enhance customer experiences.
Stay informed about product updates and industry trends to provide knowledgeable assistance.

Requirements

Fluency in Croatian (both written and spoken) is essential; English proficiency is an advantage.
Previous experience in technical support or customer service roles is preferred.
Strong problem-solving and critical-thinking skills.
Excellent communication skills with a focus on customer satisfaction.
Ability to work independently and effectively manage tasks in a remote environment.
Experience with customer support tools or CRM systems is a plus.
A genuine interest in technology and a dedication to helping customers resolve their challenges is crucial.

Benefits