Offer summary

Qualifications:

Strong attention to detail and analytical skills., Experience in administrative roles, data entry, claims, or back-office work is preferred., Excellent communication skills, both written and verbal., Ability to work independently, troubleshoot problems, and meet deadlines..

Key responsibilities:

Process homeowner applications and ensure compliance with HOA regulations.

Prepare and review documentation for transactions with external parties.

Provide customer service to homeowners and vendors via phone, email, and in person.

Handle internal inquiries, troubleshoot issues, and support operational tasks.

Job description

Role: Administrative Specialist processing homeowner applications for changes to their property while following HOA regulations.

Are you interested in working for a supportive company that is an innovator in its field? Do you enjoy solving challenging problems? Are you a determined self-starter and strong decision maker? Do you have a lifelong love of learning? Do you prefer working on a team?

Joining our team is a great opportunity to take your career and talent to the next level, while working for a company that is committed to helping others within the local community. We are dedicated to being different from other companies, and show this in our employee focus, unique culture, and commitment to creating good for our customers and each other.

We appreciate the people we work with and want to provide our people with the resources and flexibility they need to succeed. Spectrum Association Management can offer you:

Inhouse education, including continued personal development, to expand your knowledge and personal brand
The freedom to work autonomously
A friendly and welcoming culture, with activities you can participate in with others, drawings, and fun contests
A strong team environment whether in the office or working remotely.

We do NOT require experience in our industry. We have a comprehensive training and mentorship program. A successful candidate may have experience in administrative roles, data entry, claims, basic accounting, or back-office experience.

Job summary

Our ACC Administrative Specialists complete daily tasks related to providing correct and timely Documentation within their departments and to external clients, the HOA's we serve. These roles would be behind the scenes working in our operations departments, doing repetitive work and some interactions with our homeowners.

What will the Expectations of this Role be?

These positions require strong attention to detail and/or analytical/auditing skills.
Must be able to troubleshoot, solve problems, work independently while adhering to strict deadlines, and work at a fast pace for a long period of time while maintaining accuracy.
Must also be detail oriented, take pride in producing great work, possess a positive attitude, and enjoy working with a collaborative team environment.
Must have accurate data entry skills.
Must have the ability to provide exceptional customer service to our homeowners and vendors over the phone while communicating in a professional and helpful manner.
Must have clear and concise written and verbal communication skills.
With accuracy and timely service, prepare documents required for certain transactions to title companies, review boards, vendors, realtors, and/or homeowners.
Provide exceptional service via phone, email, and in person to internal and external customers.
Receive inbound calls and make outbound calls as needed to clarify information and requests.
Field internal questions and troubleshoot and resolve related issues.

Required profile