Application Trainer

 

Application Trainer

Are you passionate about training and education? Do you thrive in environments where you can share your knowledge and help others succeed? The Application Trainer is responsible for the delivery of both on-site and virtual training of Tyler’s software solutions. The position is client-facing and requires the application of adult learning knowledge, hands-on instruction and an understanding of courts and justice solutions to achieve desired results.

Location

Plano, Texas, or Remote

Responsibilities

• Deliver live and virtual training courses covering Tyler software products
• Create, refine, and deliver written materials in support of training initiatives
• Assist in the planning and organization of training assignments, in line with project deadlines and expectations set forth by management and the client contract
• Create and deliver live webinar training covering the new functionality that is developed and delivered in our application release
• Curate existing client-facing documentation, ensuring adherence to Tyler brand standards, and keeping all documentation current and adapted to the most current release.
• Coordinate with client and project team to address specific client needs or requests, and to gather unique client information.
• Collect, compile, and report results of training engagements, including satisfaction survey results in a Training Completion Report for each client
• Facilitate learning using a variety of instructional methods and activities to maintain user engagement
• Provide hands-on practice opportunities through guided exercises and independent practice scenarios
• Support and coach users with varying levels of technical proficiency, as they gain mastery of the software. Remediate and guide those who require additional reinforcement of content
• Represent the Tyler brand, mission, and values at all times, with clients and fellow employees
• Perform other job-related duties and responsibilities as may be assigned from time to time
• High travel requirement: 75-90%

Qualifications

• BA/BS in Education, Communications, or another applicable degree required
• Minimum 5 years previous teaching or training experience required
• Foundational knowledge of adult learning theory and the application of learning science required
• Ability to learn independently and manage competing priorities, while constantly expanding knowledge and skills
• Excellent interpersonal skills, including verbal and written communication, strong customer service instincts, and teamwork
• A “do what it takes” approach to solving problems and delivering quality learning experiences
• A positive attitude and the ability to calm those around you
• Excellent people skills and the ability to build relationships
• A strong work ethic and sense of ownership in all efforts
• Knowledge of Tyler’s Enterprise Justice product suite a plus
• Knowledge of courts and justice system a plus