About Us
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.
• Winner of Comparably’s Award for Best Global Culture in 2024, 2023, 2022 and 2021
• Gold Stevie Award Winner for Great Employers in 2024 and 2022
• We foster an exciting culture of creativity, connection, and commitment
Read more about our culture: Stories
Job Summary
We are seeking an experienced Backend engineer with expertise in software technologies to join our AI team. You will be responsible for designing, implementing, and deploying state-of-the-art services and software. Working closely with data, machine learning engineers, and product managers, you will create AI-driven applications that have a direct impact on our business.
This role requires a very agile mindset, programming skills in Python (Fast API) for the backend, proficiency in cloud platforms, experience with Kubernetes, and extensive knowledge of development tools and cycles. You should be comfortable working in a fast-paced environment where priorities may shift, and be willing to own problems end-to-end.
Primary Job Responsibilities
- Collaborating with data, ML, and DevOps Engineers
- Writing clean, efficient, tested, and scalable code
- Creating and maintaining database models
- Ensuring the security and performance of the application’s server-side logic
- Troubleshooting and debugging issues to optimize the application's functionality
- Developing APIs for seamless front-end–back-end communication
- Architecting applications in reusable micro-services
- Integrating third-party services
- Keeping up-to-date with industry trends and emerging technologies
- Monitoring application performance and usage
- Complying with various certification frameworks (PCI, Hitrust, …)
Required Skills and Experience
- Strong programming skills in Python
- Proficiency in one or more back-end frameworks: Fast API, Nest.JS
- Experience with Git and its CI/CD tools
- A continuous learning mindset to stay up-to-date with evolving web technologies
- Strong knowledge of database management systems (e.g., MySQL, PostgreSQL, and MongoDB)
- Understanding of server-side architecture and RESTful APIs
- Troubleshooting and debugging skills
- Strong knowledge of cloud computing platforms (e.g., AWS and Azure)
- Experience with Kubernetes hosted applications and services
- Familiarity with security best practices
Tools and Applications
- Backend framework: Fast API
- Cloud provider AWS
- Hosting infrastructure on Kubernetes
- Version control and CI/CD: Gitlab
- IDE: VS Code
We offer
- Competitive compensation package
- Excellent learning and development opportunities (AI, technology, evolving BPO landscape)
- Growth opportunities within an expanding team
- Fully remote working available
- Working alongside a team of high-caliber and dynamic leaders
- Excellent work-life balance culture
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