Offer summary

Qualifications:

High School diploma or equivalent; Associate's degree preferred., 2-3 years of experience in troubleshooting Microsoft Windows in domain environments., Knowledge of cabling, wiring, and network equipment troubleshooting., Experience with Office 365, Google Suite, active directory, and group policy..

Key responsibilities:

Provide on-site and remote technical support to resolve issues.

Manage and resolve incident tickets promptly to ensure positive client experiences.

Support technology implementations, upgrades, and maintenance.

Monitor and troubleshoot alerts, and assist in maintaining service level agreements.

Job description

Description

Who we are

Powernet is a people-first managed-services provider delivering fully-managed network, cybersecurity, desktop, and server solutions that free our clients to focus on what matters most. Our collaborative, community-minded culture blends professional growth with real-world impact—perfect for anyone ready to shape the future of IT services.

Who you are

You're a skilled and solutions-focused technician with a passion for solving problems and helping others. With a solid foundation in technical support, you’re comfortable juggling calls, tickets, and installations—often all in the same day. You thrive in fast-paced environments where every issue is an opportunity to dig in, troubleshoot, and resolve with confidence. Detail-oriented and responsive, you know the importance of keeping records accurate, alerts monitored, and escalations handled promptly. Whether you're working independently or with a team, you bring a steady, reliable presence to every customer interaction and technical challenge.

Perks you'll enjoy

Flexible remote work
Annual Wellness Credit
5 weeks PTO
Company-provided laptop
Paid training
Paid Holidays
401(k) matching
Health Insurance
Dental insurance
Vision insurance
Health savings account
Life insurance

Key Responsibilities

Support and promote the mission, vision, values, and principles of Powernet
Provide on-site and remote assistance in resolving technology support issues.
Review incident tickets and respond to end-users appropriately; resolve open tickets in a timely and professional manner, ensuring a positive client experience.
Image PC's and setup user's workstations, laptops, printers, scanners, and copiers.
Support technology implementations/upgrades.
Troubleshoot, research, resolve and document technical problems and incidents.
Anticipate and resolve problem situations. Assist in monitoring corporate technology and maintaining service level agreements.
Assess available hardware/software in anticipation of current and future needs throughout all
departments and facilities.
Stay current on applicable technologies and bring that knowledge to team members.
Manage multiple activities and tasks simultaneously.
Answer help desk phones and document issues.
Monitor, research and resolve alert messages.
Follow documented company policies and procedures.
Rotational On call Responsibility
Able to work independently on tickets and support calls, with little need for escalations.

Requirements

Education, Experience and Skill Requirements

High School Degree or equivalent, Associates Degree preferred.
2-3 years’ experience in basic troubleshooting skills supporting Microsoft Windows in domain environments
Knowledge of cabling and wiring
Experience with Network Equipment and troubleshooting a plus
Must possess a valid driver license
Experience in file and folder permissions
Experience in Office 365 and Google Suite products
Experience with anti-virus software
Experience working with active directory and group policy

Salary Description

$55,000-$60,000

Required profile