Senior Talent Acquisition Operations

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Senior Talent Acquisition Operations Specialist

Position Overview: The Senior Talent Acquisition Operations Specialist is a leadership role responsible for overseeing and optimizing the talent acquisition operations function within an organization. This position focuses on managing and enhancing the operational aspects of the talent acquisition process, implementing strategic initiatives, and providing guidance to a team of Talent Acquisition Operations Specialists. The senior specialist collaborates with stakeholders across the organization to drive efficiency, effectiveness, and innovation in the talent acquisition function.

Key Responsibilities:

Background checks, hiring and onboarding: Responsible for the management, administration and successful completion of background checks, hiring and onboarding across multiple clients within required SLA’s.

Process Optimization: Continuously evaluate and improve talent acquisition processes and workflows, implementing best practices and industry benchmarks. Identify areas for efficiency gains, streamline operations, and standardize processes across the organization.

Technology Management: Oversee the implementation, administration, and optimization of talent acquisition systems, including applicant tracking systems (ATS), recruitment marketing platforms, and other relevant technologies. Stay informed about emerging technologies and recommend solutions to enhance the recruitment process.

Metrics and Analytics: Establish and track key recruitment metrics and analytics to assess the effectiveness of talent acquisition strategies, identify trends, and provide actionable insights to stakeholders. Develop reports and dashboards to communicate recruitment performance and contribute to data-driven decision-making.

Compliance and Policy Adherence: Ensure compliance with applicable labor laws, regulations, and company policies throughout the talent acquisition process. Collaborate with legal and HR teams to implement and update policies, procedures, and practices to meet compliance requirements.

Vendor Management: Manage relationships with external vendors, such as job boards, recruitment agencies, background check providers, and other talent acquisition service providers.

Candidate Experience: Lead initiatives to enhance the candidate experience and employer brand. Collaborate with the talent acquisition team to ensure a positive candidate journey, from application to onboarding, by implementing strategies for effective communication, personalized interactions, and timely feedback.

Training and Development: Develop training programs and resources to educate recruiters, hiring managers, and other stakeholders on talent acquisition processes, tools, and best practices. Provide coaching and support to ensure adoption of standardized processes and continuous professional development.

Project Management: Lead strategic talent acquisition projects, such as employer branding initiatives, diversity and inclusion programs, recruitment process automation, and talent analytics implementation. Manage project timelines, resources, and cross-functional collaboration to drive successful project outcomes.

Qualifications and Skills:

• Extensive experience in talent acquisition, recruitment operations, or a similar role, with a focus on process optimization and project management.

• Strong knowledge of end-to-end recruitment processes, tools, and technologies, including applicant tracking systems (ATS) and recruitment marketing platforms preferably workday.

• Demonstrated leadership abilities, with experience in managing and developing teams.

• Proficiency in data analysis and reporting, with a track record of leveraging metrics to drive operational improvements.

• Strategic mindset with the ability to develop and execute operational strategies aligned with overall talent acquisition goals.

• Excellent communication, collaboration, and stakeholder management skills.

• Strong understanding of employment laws, regulations, and compliance best practices.

• Experience in vendor management, contract negotiations, and vendor performance evaluation.

• Project management expertise, including the ability to lead complex projects with cross-functional teams.

• Innovative and forward-thinking mindset, with a focus on leveraging technology and industry trends to drive recruitment excellence.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.