Clinical Program Coordinator - Virtual Eye Care (Bascom Palmer Eye Institute) Full Time

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The University of Miami, Bascom Palmer Eye Institute, has an exciting job opportunity for a full time Clinical Program Coordinator - Virtual Eye Care in Miami, Florida.

The Clinical Program Coordinator assists in the development, organization, production and evaluation of a variety of health promotion and educational program offerings for patients in the assigned unit. Provides general oversight over daily program operations in support of the University's mission, including the direct supervision of volunteers. Monitors the financial performance of programs to meet departmental goals, and assists with short- and long-range budgetary planning.

CORE JOB FUNCTIONS                                                                                           

• Evaluates program effectiveness, analyzes results, and recommends appropriate action.

• Coordinates program activities with other program, department or staff activities, ensuring optimum efficiency.

• Trains, develops, and empowers staff to effectively perform their jobs.

• Acts as a main point of contact for project funders, advisors, speakers, and participants, and recruits program participants, members, and volunteers.

• Develops cooperative relationships with patients and families by projecting a positive image and creating a professional atmosphere.

• Develops program communications and promotional literature for distribution, including newsletters, brochures, and flyers.

• Prepares periodic reports, financial statements, and records for management or outside agencies.

• Maintains patient confidentiality as well as the confidentiality of hospital business information.

• Oversees the maintenance of established supply levels in unit and supply rooms.

• Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS                                                                                        

Education:

Bachelor’s degree in relevant field preferred

Certification and Licensing:

Ophthalmic Technician, Medical Assistant, Nursing, or another formal medical certification/licensure preferred 

Experience:

Minimum 2 years of relevant experience in a clinical setting

Knowledge, Skills and Attitudes:

• Ability to communicate effectively in both oral and written form.

• Ability to handle difficult and stressful situations with professional composure.

• Ability to maintain effective interpersonal relationships.

• Ability to understand and follow instructions.

Department Specific Functions

• Primarily responsible for providing support to assigned clinical specialties and providers in effort to ensure the successful coordination of care for patients throughout their journey. 

• Facilitates virtual care offerings through schedule management, patient education/preparedness, and coordination of the virtual visits.

• Ensures patients have access to the My UHealth Chart patient portal and assists them through the e-check-in process, connecting with the virtual visit, and completing medical history/pre-exam documentation in the medical record.

• Proactively assesses scheduling accuracy, patient volumes, and clinic flow and improves the distribution of patient assignments to promote efficiency.

• Manages internal/external referrals and follow up instructions to arrange appointments with medical specialists to assist in patient care.

• Assists with virtual care expansion initiatives through data analysis, market research, workflow redesign, and technology enhancements. 

• Coordinates with internal and external marketing groups to enhance awareness and adoption of virtual care offerings through websites, newsletters, social media, journals, and other platforms.

• Provides coordination and support to clinical practices, providers, clinical support staff, and patients.

• Addresses and documents patient inquiries and communications in a timely manner through answering patient phone calls, monitoring EMR messages and tasks, and escalating/assigning requests as needed to ensure proper resolution.

• Assists physicians with clinical activities to resolve any delays and guides patients as needed through each step of their appointment in order to improve the overall patient experience.

• Reviews provider schedules in advance to ensure patients are scheduled appropriately and all pre-appointment requirements have been completed such as referrals, insurance authorizations for medication and procedures, test orders, etc.

• Assists in scheduling patients as needed and follows up with patients who cancel, reschedule, or do not show for their appointments to ensure appropriate continuum of care.

• Uses discretion to determine whether patients need to be seen urgently and expedites the scheduling of appointments with a provider or fellow.

• Answers patient inquiries regarding medications/prescription refills, reports side effects to provider, and shows good judgment and understanding of the particular problems associated with high risk medications.

• Researches and confirms outside physician contact information and requests updates to the Health System provider directory.

• Assists clinical research coordinators as needed to facilitate care for study patients.

• Provides ancillary, clerical, or medical related support to providers which may include patient care, clinical activities, student services, reporting/statistics, and other business needs.

• Prepares EMR correspondence for fax transmission or mailing when this cannot be done through EMR and scans documents to EMR Media tab with proper labels on a daily basis.

• Assists clinical support staff in updating Care Teams in the EMR.

• Promotes patient utilization and understanding of the EMR patient portal for electronic communications, test results, pre-appointment documentation, etc.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

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