Associate Manager, Benefits Technology Platform Relationships

Job Classification:

Prudential Financial is seeking an Associate Manager, Platform Relationships to support third-party Benefits Technology (“Ben Tech”) platform relationships within the Group Insurance space. Prudential’s Ben Tech strategy is integral to success of its Distribution team and drives customer satisfaction and market differentiation. 

As Associate Manager, Platform Relationships, you will be responsible for supporting the team  in many of its day-to-day functions, including, but not limited to: inbox management, training development and delivery, helping craft communications and PowerPoint presentations, reporting, SharePoint content management and invoice auditing.  There will also be occasional opportunities for finalist meeting support and attendance, conference attendance, partnership stewardship/quarterly business review support, , and more.

This position is an individual contributor that will report directly to the Vice President, Platform Partnerships & Solution Consulting. This role may also work in a matrix-management fashion with other Directors and Vice Presidents on the team as needed.

What you can expect:

• Manages platform team inbox and calendar to ensure timely response for internal inquiries and to coordinate regular cross-departmental meetings.
• Helps perform regular audits of partnership invoices.
• Documents partnership contract deliverables and renewals, to ensure contract renegotiations begin in a timely manner and that contractual obligations are met.
• Creates training materials for the organization and may deliver content to Group Insurance business partners.
• Maintains the team SharePoint site content, ensuring contents are accurate and refreshed on a regular basis.
• Supports Managers, Directors, and Vice Presidents in developing content for regular partnership stewardship/business reviews.
• Ensures that our RFP responses are kept up to date.
• Other duties as assigned.

What you’ll need:

• Minimum of 3 years of experience in group insurance, employee benefits technology, or a related field. A focus on technology, data, systems, and/or a technical degree is preferred and will be differentiating.
• Good understanding of data exchange protocols, including API, SSO, EDI, and their application in insurance and benefits systems.
• Good communication skills.
• Problem-solving and analytical skills, with keen attention to detail.
• Collaborative mindset, with experience working cross-functionally, preferably with Distribution, Product, Operations, and IT teams.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Bachelor’s degree in Business, Information Technology, or related field required or equivalent experience. Technical degrees are strongly preferred.
• Master’s degree or relevant certifications in insurance, technology, or project management is a plus.

It’d be a plus if you had:

• Previous experience in a consulting or client-facing role within a group insurance carrier or benefits technology provider.

What we offer you:

• Market competitive base salaries, with a yearly bonus potential at every level. 

• Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave. 

• 401(k) plan with company match (up to 4%). 

• Company-funded pension plan. 

• Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs. 

• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.  

• Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.  

• Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service. 

Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. To find out more about our Total Rewards package, visit Work Life Balance | Prudential Careers. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.