B2B Customer & Sales Portfolio Lead

Entity:

Customers & Products

Job Family Group:

Research & Technology Group

Job Description:

As bp transitions to an integrated energy company, we must adapt to a changing world and maintain competitive performance. Bp's customers & products (C&P) business area is setting up a business and technology centre (BTC) in Pune, India. This will support the delivery of an enhanced customer experience and drive innovation by building global capabilities at scale, using  technology, and developing deep expertise. The BTC will be a core and connected part of our business, bringing together colleagues who report into their respective part of C&P, working together with other functions across bp. This is an exciting time to join bp and the customers & products BTC!

About the role:

The role supports the execution of Castrol Leadership Team strategies and ensures alignment with strategic delivery timelines and quality standards. Intellectual property management remain with Castrol leadership team. This role will develop a team which provides operational support and coordination for the global customer focused digital enablement portfolio, focusing on Direct customer, Global marine and energy, Industrial, Distributors and Sales personas, to enable a customer focused, efficient and growth - oriented Castrol business. 

Role & Responsibilities!

• Develop strategic views on ecosystem of products against key personas in the Customer space, and provide vision and products and present these to the Digital Decision Forum in order to provide recommendations for the PUs for the tools to drive business growth.

• Work in partnership with Technology to prioritize, co-develop and deploy solutions in customer & consumer areas globally.

•  Work closely with Castrol PUs to develop use cases, providing mentorship and assurance when it comes to PU led digital initiatives

•  Coordinate the implementation of digital solutions across customer-facing platforms (eg  Salesforce, SAP commerce etc) under the direction of the Head of Castrol Digital Enablement.

• Understand bp guidelines, financial frameworks and processes to recommend the right approach for delivering the required solutions.

• Keep supervising both external and internal digital environments - specifically new technologies, trends and applications.

• Handle external supplier relationships 

• Build and develop a strong digital transformation team which can drive continuous improvement/optimization.

• Work with Talent & Learning to lead a capability plan needed to advocate digital culture within Castrol.

Summary decision rights

• Work with PUs/Markets to deploy global digital solution within the customer portfolio.

• Work across functions and markets to develop, drive and course accurate the overall digital enablement under the direction of the Head of Castrol Digital Enablement.

• Provide logistical and administrative support for Digital Decision Forum.

Qualification & Experience :

Business focused

•    Extensive first-hand experience of large-scale digital transformation in B2B sectors.
•    Deep knowledge of commercialization of new technologies in consumer goods or retail industry is needed.
•    Digital product management/product ownership related experience is a must-have.
•    Sales, marketing and ops experience is a must-have
•    Translate vision into strategic product roadmaps with an agile delivery approach in partnership with Tech while handling cyber, operational, and/or regulatory risks
•    Plans and control costs associated with running a product, including collecting, analysing, and reporting cost/benefit information to more efficiently.

Human centered

•    Know and empathize with internal and/or external customer(s) needs to reinvent and innovate product solutions 
•    Integrate customer and partner feedback loops to ensure that product solutions and outcomes meet company needs
•    Ability to mentor team members and drive cross-discipline problem solving to achieve business outcomes
•    Experience in leading diverse inter-disciplinary, high-performing teams and developing talent

Technology driven: 

•    Use lean, iterative experiments and low-fidelity prototyping to find signal, validate hypothesis, and iterate before moving to scale
•    Collaborate with partners to define end-state architecture and drive secure, resilient, performant, and scalable technology solutions
•    Engage with partners on data management, laying out how data is processed, stored, accessed, and protected
•    Assess opportunities for reusing enterprise solutions and build new platforms with enterprise scalability in mind
•    A keen curiosity about emerging tools and technologies

Transformational leadership:

Partner with team members on new working practices to drive partnership and efficiency

Balance customer insights, business goals, and industry opportunity spaces

Influence and build alignment across a broad set of senior executives and partners to secure resources and overcome impediments to bringing products to market

15+ years of shown ability in product management, with a good track record of delivering successful products

Preferred experience

BS/MS in Business, Economics, STEM or equivalent experience

Prior leadership roles with a high level of responsibility and influence senior customers

Certifications in Agile (e.g, SAFe, Scrum Master, Product Owner).

Experience with digital platforms, CRM systems, and customer analytics tools.
Background in industries such as retail, FMCG financial services, telecom, or healthcare is a plus.

You will work with :

Will be part of a 70-member Digital Enablement Team, working alongside credible authorities  in  Process, Data, Advanced Analytics, and Data Science and regional product team.  You’ll engage with customers across Castrol Leadership, FBT, and Technology, giving to value - driven insights and transformation.

Travel Requirement

Negligible travel should be expected with this role

Relocation Assistance:

This role is eligible for relocation within country

Remote Type:

This position is not available for remote working

Skills:

Agility core practices, Analytical Thinking, Creating new methodologies, Digital Platforms, Digital Product Management, Product Development, Product Management, Product Sustainability Performance Management, Research and development

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.