L1 IT Customer Support with Italian & English

Company Description

Choose a job that makes sense

EVERIENCE supports the companies’ digital transformation by combining the unique knowhow of its teams with the most relevant technologies. Because the future of companies is closely linked to the success of its employees,

EVERIENCE supports 1,200,000 users for more than 200 companies. With 16 officies in Europe (Aix, Angers, Bruxelles, Bucharest, Frankfurt, Lille, Lyon, Milan, Montpellier, Nantes, Paris, Timişoara...) and in Tunis, EVERIENCE has a sustained growth and a turnover of 207 M€ in 2022.

Diversity is part of the companys DNA and developing the skills of its 3,600 employees is at the heart of EVERIENCE management.

Our main activities:

• Applications Functional Support (40%): Providing user support for standard applications such as SAP, Oracle, Salesforce, Cegid and for clientspecific applications
• IT Service Desk (40%): Providing Premium experience in IT support for 250 000 users of Windows, Windows 10, Office and Office 365
• BPO (20%): Externalization of business processes, backoffice activities within our specialization

• Job Description

  We are searching for techsavvy enthusiasts! If you enjoy using computers and find satisfaction in helping others find the ideal solution, YOU are our future colleague! And youll also be considered a hero when you solve our customers challenges.

  What well achieve together:

  • Provide accurate and optimal IT solutions via telephone, emails or chat;
  • After an effective training period you will be able to troubleshoot different issues (office, windows, outlook, internet, specific applications, hardware);
  • Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction;
  • Followup the existing backlog;
  • Comply with project’s performance indicators;
  • Communicate with other designated teams and escalate complex issues.

  • Qualifications

    This job is the right for you if:

    • Spoken languages: fluent Italian and English (B2C1);
    • Technical college or university is not mandatory as necessary training will be ensured;
    • Previous customer support experience is an advantage;
    • Excellent customer service abilities: client orientation, active listening and interpersonal skills;
    • Ability to work in a dynamic environment and to multitask;
    • Availability to work in shifts.

    • Additional Information

      What we offer:

      • Permanent contract
      • Central building offices with an excellent view of the city, top facilities and equipment
      • Performance bonus
      • Expense account for holidays
      • Meal tickets and gift vouchers
      • Training opportunities
      • Regina Maria medical package
      • Extra vacation days
      • Fruits on the house

      • What about choosing much more than a job? #AJobThatMakesSense

        All our positions are open to people with disabilities