Claims Officer

Let’s talk about this role 

This is a 9-month fixed term contract as Claims Officer. 

In this role, you will be responsible for processing ancillary, medical, and hospital claims across multiple business lines, ensuring accuracy and alignment with business rules. You’ll also contribute to improving the member and provider experience by identifying process pain points and helping to design efficient, end-to-end workflows. With a strong focus on automation, digitalisation, and resolving issues at the first point of contact, you’ll help remove unnecessary steps and streamline how we deliver value to our members and providers.  

Let’s talk about you 

With previous experience in customer service and administration you will bring to this role a passion and energy for delivering an exceptional customer experience. You will possess:   

• Confident navigating multiple systems and platforms to efficiently process claims. 

• High attention to detail. 

• A strong focus on providing a superior customer experience. 

• Motivated to deliver results and achieve targets. 

• Flexible and positive work approach and attitude. 

• Proactively seeks opportunities to improve processes and enhance efficiency. 

This role offers flexibility to work from home, with an initial training period of 4 weeks requiring attendance in the office 3 days per week to support learning and development. 

We know some people only apply when they meet every requirement. We’re always on the lookout for curious individuals who will add to the culture – so if this role resonates with you and you have relevant experience, we’d love to hear from you! 

Let’s talk about who we are  

nib is a leader in private health insurance, disability support and health services, reshaping the industry through bold innovation, strategic disruption and trusted partnerships. We deliver great value health insurance and support services to protect, connect and empower you to access healthcare when and where you need. 

We have a mission and vision of people enjoying better health. Through our success, we aspire to more prosperous and sustainable communities, helping members and travellers make more informed healthcare decisions and generally live healthier lives.   

Let’s talk about diversity, equity and inclusion  

We embrace a flexible working environment and welcome candidates who reflect the diversity of the communities in which we operate. We're committed to an environment where everyone has the autonomy and freedom to be their authentic selves, every day. We encourage Aboriginal and Torres Strait Islander peoples, people living with disability, veterans, LGBTQIA+ as well as culturally diverse community members to apply for open roles.  

nib Group is committed to creating an accessible recruitment process and employment experience. If you identify as a person living with disability and require adjustments to our online application, recruitment, selection and/or assessment process, or would like this advertisement in an alternative format, please contact us at nibemployment @nib.com.au.  

Let’s talk about working at nib  

Our hybrid working model offers flexibility to work from home or our purpose-built office Hubs, designed for focus, connection, and collaboration. We’re committed to coming together with purpose.  

Other benefits to support you at work (and play) include: 

• Generous discounts on nib health and travel insurance products including 50% discount on employee health insurance 

• The opportunity to give back to the community through paid leave for volunteering through nib Foundation 

• Support your better health – whatever that looks for you - through our nib Well Program and corporate fitness discounts 

The fine print  

All your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment.   

We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work. 

Here's what to expect during our recruitment process: After applying, you'll receive an email confirmation. Within 1-2 weeks, you’ll get an update on your application status. If you progress to the next stage, our Talent Acquisition team will call you to discuss the role, your motivations, and your career history.