1:00PM - 9:00PM
JOB SUMMARY:
The Maintenance & Repair Dispatcher supports TRAC’s Call Center day to day efforts to manage and coordinate road service requests, ensuring prompt and efficient assistance to our customer network. They asses the situation, gather necessary detail, dispatch the appropriate vendor and communicate with customers and technicians to ensure timely and efficient unplanned maintenance events. These requests will be received via phone, email or through the REACH application. This role requires strong problem solving skills and the ability to remain calm under pressure to assist customers with unplanned maintenance events.
ESSENTIAL JOB FUNCTIONS:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties
REQUIRED QUALIFICATIONS:
WORK ENVIRONMENT: Remote/Home Office
DIRECT REPORTS: No Direct Reports
PHYSICAL REQUIREMENTS: Please see below:
The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions and perform any other related duties, as assigned by their supervisor. All employment is “at-will” as governed by the law of the state where the employee works. It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized company officer.
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