Manager, Content Configuration (Policy Product)

Job Summary: The Content Engineer II configures content solutions for P&C core systems processing from moderate to high complexity Agile stories independently and across multiple domains.  Reads and interprets rules and requirements from standard organizations and converts them into configuration requirements.   

Job Functions & Responsibilities:  

• Configures content solutions for high complexity Agile stories and works independently with minimal guidance.   

• Reads and interprets high complexity rules and requirements from standards organizations like ISO, NCCI, AAIS, etc., converting these into configuration requirements. 

• Coordinates with user interaction designers and product leadership to create strong user-centered experiences in configured software solutions. 

• Debugs and resolves high complexity configuration bugs or issues independently making sure to find the real root cause and provides a fix without collateral damage. 

• Writes automated unit and integration-level tests independently. 

• May create or assist in the creation of a conceptual design/architecture for small scale content solutions with guidance from an architect or more senior content engineers. 

• Follows development standards and effectively demonstrate content solutions to other developers in code reviews.  Performs code reviews on complex upgrades.   

• Performs basic source code management tasks independently 

• Performs other related duties and activities as required. 

• Act in accordance with and as a good steward of Duck Creek Technologies mission, vision, and core values: 

• Mission: To empower insurers to reimagine the future of insurance 

• Vision: To transform insurance technology, helping insurers be smarter, faster, and more efficient, and ultimately provide the best protection for people and businesses 

• Values: We Prioritize Respect, We Listen, We Care, We Add Value, and We Lead  

 Qualifications:  

REQUIRED: 

• Bachelor of Science; or higher education level, or its foreign equivalent, preferred in Mathematics, Computer Information Sciences or Business; 

• Total Work Experience:  10 years minimum, 15+ years (software development) preferred 

• Product Experience: 8 years minimum, 10+ years preferred 

• Domain Experience: 8 years minimum, 10+ years preferred 

Knowledge, Skills, Abilities & Behaviors:  

Expert in: 

• XML Document Design 

• Knowledge of Property & Casualty Insurance Lines of Business (Commercial Auto, General Liability, etc.) 

• Expert in at least 2 Lines of Business 

• Use Analytical thinking to breakdown and work through situations or problems 

• XSLT Document Design 

• XPath Querying 

• Writing high-performance code 

• Insurance Domain Knowledge 

• Utilize Content Development Standards & Best Practices 

• Technical Writing skills 

• Ability to estimate coding efforts 

• Source Code Management 

• Knowledge of Relational Database Designs 

• Understanding of Agile Methodology 

• Ability to apply Root Cause Analysis during the development cycle 

• Ability to use and/or configure: 

• EXAMPLE Express® 

• EXAMPLE Server® 

• EXAMPLE Author® 

• EXAMPLE TransACT® 

• EXAMPLE Forms™ 

• EXAMPLE UserAdmin™ 

• EXAMPLE Platform Features and Extensions 

• EXAMPLE Testing Tools, Utilities and Skills 

• Duck Creek Policy or Billing or Claims or Engagement (AP) or Data Insights 

• Proficient in usage of at least one product 

• Ability to manage time to effectively meet deadlines 

• Ability to operate independently with some guidance 

• Ability to communicate well within a team environment 

• Ability to communicate effectively with Customers 

Work Environment & Other Requirements: 

• Travel: 0-10%

• Special Hours: 

• Work Authorization: Must be legally authorized to work in the country of the job location 

• Physical Requirements: [X] Sedentary Work  

• Sedentary work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.  

WHAT WE STAND FOR:  

Our global company celebrates & leverages the differences each employee brings to the table. Our success is a direct result of an inclusive culture where opportunities to learn from one another occur regardless of title, seniority, or background. This collaborative and team-oriented approach is at the core of how we operate and continuously improve our products, services, and systems.  As such, Duck Creek is committed to providing equal opportunity to all employees and applicants – to recruit, hire, train, and reward employees for their individual abilities, achievements, and experience without regard to race, color, gender, religion, sexual orientation, age, national origin, disability, marital, military, or any other protected status.  

We strive to be an example to the world of inclusion, diversity, and equity in all things – where employees are free to be their authentic selves in the workplace and in the communities in which we live. We believe in leading by example and are proud of the diversity of our team and our shared commitment to our Core Values: We Prioritize Respect; We Listen; We Care; We Add Value; and We Lead.

To learn more about our inclusive company culture, values, DE&I initiatives, and people, please visit: https://www.duckcreek.com/life-at-duck-creek/. 

Please let us know if you encounter accessibility barriers with our web content by sending an email to accessibility@duckcreek.com. 

Duck Creek Technologies does not accept, nor will we pay a fee for any hires resulting from unsolicited headhunter or agency resumes.  

Privacy Notice: By submitting your application, you acknowledge that Duck Creek Technologies may collect and process your personal data for recruitment purposes in accordance with our Privacy Notice and applicable data protection laws.

Duck Creek Technologies does not accept, nor will we pay a fee for any hires resulting from unsolicited headhunter or agency resumes.  

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