Norwegian Speaking Online Platform Support Agent

Patrique Mercier Recruitment FR is excited to present an opportunity for a Norwegian Speaking Online Platform Support Agent. This role focuses on providing excellent support to our Norwegianspeaking users, helping them navigate our platform effectively. If you’re dedicated to delivering topnotch customer service and have a knack for problemsolving, we want you on our team!

Responsibilities

• Assist Norwegianspeaking users through various support channels including email, live chat, and phone, addressing their inquiries and resolving issues related to the online platform.
• Diagnose and troubleshoot problems related to user accounts and platform functionality promptly.
• Educate users on maximizing their interaction with the platform and navigating its features.
• Accurately document customer issues and resolutions in our CRM system to ensure quality service.
• Collaborate with different teams to report recurring issues and suggest improvements for user experience.
• Stay updated on new features and platform changes to provide the most accurate assistance.
• Ensure followup communication with users to verify their satisfaction with the solutions provided.

• Requirements

  • Fluent in Norwegian and English, with strong written and verbal communication skills.
  • Previous experience in customer support or technical assistance, especially in an online setting.
  • Solid understanding of online platforms and their functionalities.
  • Proven problemsolving skills and a customeroriented mindset.
  • Excellent communication and interpersonal abilities.
  • Experience with CRM software and support tools is beneficial.
  • Ability to work independently and handle multiple tasks in a fastpaced environment.

  • Benefits

    1. Competitive Monthly Salary
    3. Monthly Performance Bonus
    5. Fully Paid Training
    7. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
    9. Health Insurance
    11. Private Health Insurance
    13. 2 Extra Salaries Per Year
    15. And Much More...