Norwegian Speaking InGame Support Analyst

Patrique Mercier Recruitment FR is thrilled to announce an opening for a Norwegian Speaking InGame Support Analyst. This role is perfect for gamers who are dedicated to delivering outstanding customer service. As an InGame Support Analyst, your mission will be to assist Norwegianspeaking players with their inquiries and ensure they have an enjoyable gaming experience by addressing their issues promptly and effectively.

Responsibilities

• Offer realtime support to Norwegianspeaking players via ingame chat, email, and community forums.
• Identify and resolve a variety of ingame concerns, helping players with technical issues related to gameplay and accounts.
• Capture and monitor player issues within a support ticketing system, ensuring prompt responses and followups.
• Clearly communicate with players regarding game mechanics, features, and updates.
• Collaborate with the development team to relay player feedback and identify recurring issues.
• Stay informed about the latest game updates, features, and industry trends to provide knowledgeable support.
• Assist in improving support processes and initiatives aimed at enhancing player satisfaction.

• Requirements

  • Fluency in Norwegian and English, with excellent verbal and written communication skills.
  • Prior experience in customer support, particularly in the gaming industry, is highly valued.
  • Proficient troubleshooting and problemsolving skills to effectively assist players with technical challenges.
  • A real passion for gaming, with an understanding of game mechanics and community dynamics.
  • Willingness to work flexible hours, including nights and weekends, to support players needs.
  • Experience with customer support tools and ticketing systems is a plus.
  • A positive, empathetic attitude with a strong commitment to providing exceptional player support.

  • Benefits

    1. Competitive Monthly Salary
    3. Monthly Performance Bonus
    5. Fully Paid Training
    7. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
    9. Health Insurance
    11. Private Health Insurance
    13. 2 Extra Salaries Per Year
    15. And Much More...