Case Manager

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Sydney, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

The purpose of this role is to conduct thorough investigations with a strong focus on empathetic communication, ensuring customers feel heard and supported throughout the process. The role supports the accurate assessment of liability while maintaining a high standard of customer care.

These claims may include complex psychological trauma, cancer diagnoses, chronic pain, and other serious medical presentations. The role requires a high level of empathy, resilience, and clinical understanding, as you will be guiding individuals through intensive treatment pathways, liaising with treating specialists, and coordinating tailored rehabilitation plans to support their safe return to work and life. This is a deeply impactful role where your support can make a meaningful difference in someone’s recovery journey. 

This will be a permanent, full time position based in the Sydney office, with flexibility to work from home.

YOUR RESPONSIBILITIES

• Prepare and implement strategies regularly within timeframes to achieve the optimum outcome and minimisation of claims costs
• Liaise with all internal and external stakeholders regularly to progress strategies and actions
• Engage in policy holder claims review and maintain regular contact with internal and external stakeholders
• Work efficiently as part of a team and actively demonstrate the EML values and culture
• Proactively manage rehabilitation provider and approval of rehabilitation plans/wellness plans in accordance with guidelines

ABOUT YOU

• Great attention to detail and time management skills
• Previous Workers Compensation Case Management experience or tertiary studies in a medical-related field
• Proficient computer literacy, adept at navigating software and databases effectively
• Demonstrated resilience and capability to engage in complex conversations with empathy and professionalism
• Positive and proactive approach to problem-solving, fostering a supportive and constructive work environment

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:
•    A vibrant, collaborative innovative team culture
•    Flexibility with opportunity to WFH when you are fully trained in your role.
•    A corporate wellbeing program with discounted health insurance and gym membership
•    Access to discounts at over 350 retailers through our Rewards Hub program
•    Entitlement to an annual tenure and performance-based recognition reward
•    Comprehensive learning and development support
•    Companywide events to celebrate success.
•    Quarterly Reward and Recognition Awards
•    Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.