Customer Support Manager

Work set-up: 
Full Remote
Contract: 
Experience: 
Mid-level (2-5 years)
Work from: 

Offer summary

Qualifications:

Minimum 2 years of managerial or senior leadership experience in customer support or call centers., Experience managing multi-geo teams, especially in Turkey, India, or English-speaking markets., Strong understanding of customer service KPIs and data analysis skills., Excellent communication, leadership, and coaching abilities..

Key responsibilities:

  • Manage and develop Team Leaders to build effective teams.
  • Use data to improve performance and set service standards.
  • Drive strategic improvements in a dynamic, global environment.
  • Empower teams to enhance customer experience.

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Neo Group SME https://neo.gg/
501 - 1000 Employees
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Job description

Do you have a passion for customer service and a knack for leadership? Were searching for a Customer Support Manager on behalf of our partner to lead our international teams in Turkey, India, and Englishspeaking markets. Youll be a key player in our success, empowering your Team Leaders and helping shape the future of our customer experience.

What youll be doing:

  • Empowering Leaders: Youll directly manage Team Leaders, helping them develop their skills and build successful teams.
  • Driving Excellence: Youll use data and your expertise to improve performance and set new standards for exceptional customer service.
  • Shaping the Future: Youll be a selfstarter who takes ownership and drives strategic improvements in a dynamic, global environment.
    • Requirements

      • A minimum of 2 years of experience in a managerial or senior leadership position within the realms of Customer Support, Service, or Call Center operations.
      • A demonstrated history of leading multigeo teams, preferably those that include Turkey, India, or Englishspeaking markets.
      • Experience in directly managing Team Leaders or Supervisors.
      • A robust understanding of customer service KPIs and proficiency in influencing them effectively.
      • Exceptional communication, leadership, and coaching capabilities.
      • Proficient in working with data, analyzing performance metrics, and making informed, datadriven decisions.
      • Fluent in English, both written and spoken. Knowledge of Turkish, Indian, or Russian languages is an added advantage.
      • Experience with support tools such as Intercom, Slack, Google Workspace, and others.
      • Selfmotivated, proactive, and adaptable in a highenergy, dynamic work environment.
      • A strong sense of responsibility and ownership, coupled with the ability to drive meaningful change.
        • Benefits

          • Remote work opportunity.
          • Learning opportunities.
          • Annual days off & sick leaves availability.
          • Virtual monthly global gatherings and team activities.
          • Competitive remuneration.

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Customer Service
  • Team Management
  • Leadership
  • Customer Service
  • Coaching
  • Adaptability
  • Self-Motivation
  • Accountability
  • Communication

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