Dutch Customer Service (eveningnight shift)
Offer summary
Qualifications:
Fluent in Dutch and proficient in English., Experience as a Customer Service Agent., Communicative, empathetic, and patient demeanor., Disciplined, accurate, and solution-oriented. .Key responsibilities:
- Handle inquiries from credit card holders and ensure data security.
- Verify identity, answer questions, and explain procedures.
- Block or unblock credit cards and manage claims files.
- Participate in training focused on privacy and security.
Job description
Thinking about moving abroad? Take a look at Valencia where there is a lot to do and experience. You will be able to visit a good number of museums, the City of Arts and Sciences, and the Valencia Cathedral. You can experience the culture and maybe even learn Spanish. All of this is possible while working for one of the biggest companies in communication. Want to take the next step and start this new adventure? Take a look at this position!
You will be working on a project with relatively simple processes, but accuracy is an absolute must. Dealing with questions from credit card holders and responsible for the security and protection of credit card data. Identity control, answering questions, and explaining about possible steps to follow belong to the core tasks.
There is a training program in which you will go through all the aspects of the job (the focus will be on privacy related themes). The training period consists of 5 days, of which 1 day will be practice.
Profile - Fluent in Dutch
-
- Working proficiency in English
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- Experience as a Customer Service Agent
-
- Communicative and empathetic
-
- Disciplined and accurate
-
- Respectful and positive toward customers
-
- Solutionoriented thinking
-
- Patient
-
- Reliable
-
Daily tasks
- Blocking loststolen credit and debit cards
-
- You will handle inquiries from credit card holders and ensure the security and protection of credit card information
-
- Identity verification, answering questions and explaining any steps are among your core duties
-
- Checking temporarily blocked cards for transactions and permanently blocking or unblocking the credit card
-
- Handling claims files
-
Benefits
- Paid training
-
- Free Spanish lessons (once a week)
-
- Unique, atmospheric, peopleoriented call centre, with a good dose of fun
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- Marketbased basic salary with the possibility of a bonus
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- Employee benefits such as meal card, transport card and private insurance
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- 4 company outings per year
-
- Free fruit and coffee
-
- Growth opportunities
-
- Fluent in Dutch
- Working proficiency in English
- Experience as a Customer Service Agent
- Communicative and empathetic
- Disciplined and accurate
- Respectful and positive toward customers
- Solutionoriented thinking
- Patient
- Reliable
-
- Blocking loststolen credit and debit cards
- You will handle inquiries from credit card holders and ensure the security and protection of credit card information
- Identity verification, answering questions and explaining any steps are among your core duties
- Checking temporarily blocked cards for transactions and permanently blocking or unblocking the credit card
- Handling claims files
-
- Paid training
- Free Spanish lessons (once a week)
- Unique, atmospheric, peopleoriented call centre, with a good dose of fun
- Marketbased basic salary with the possibility of a bonus
- Employee benefits such as meal card, transport card and private insurance
- 4 company outings per year
- Free fruit and coffee
- Growth opportunities
Benefits
Daily tasks
Required profile
Experience
Other Skills
- Customer Service
- Problem Solving
- Solutions Focused
- Reliability
- Communication
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