Change Management Lead

Description

A5 guides businesses through their Digital Transformation journey with a focus on Campaign-to-Revenue. As a leading solutions provider and systems implementer, we modernize business processes through our strategic methodology using industry-leading Salesforce platform and backend ERP integrations.  We are one of the very few partners in the ecosystem invested in by Salesforce Ventures and are also proud to be part of the Salesforce partner advisory board.  A5 has employees across North America, Europe, and India.

Come join a growing Salesforce Practice and work on fun projects with good people!

Responsibilities

• Develop plans for change management based on research and analysis of existing conditions and business needs.
• Establish timelines for each phase of the change process, such as employee training, implementation, and monitoring of results.
• Partner with leadership team to define adoption, success metrics, and identify impacted audiences.
• Obtain input for change management planning by conducting focus group sessions, employee surveys, and interviews.
• Ensure all team members have the necessary resources and support to implement the change successfully.
• Develop communication plans to inform employees about changes.
• Evaluate the effectiveness of change management strategies based on feedback and other metrics and pivot as needed.
• Actively work on building cross functional relationships and stakeholder alignment for programs and initiatives.
• Adapt communication style and content for audiences ranging from leadership to cross functional teams.
• Track and update activities related to the change management plans.
• Develop and govern change management best practices.
• Define and implement processes to successfully deliver change management at scale.

Qualifications

• 5+ years’ experience with organizational change management, leading large-scale transformations across various audiences, technologies, and processes.
• Strong understanding of Salesforce products and services.
• Experience creating change networks, communities of super users, etc. to gain insights and drive adoption.
• Proven ability to apply various change management principles, methodologies, and tools.
• Excellent interpersonal skills and the ability to interact with all levels of stakeholders.
• Experience in program and project management.
• Ability to operate effectively in a fast-paced environment with competing, shifting priorities and have flexibility across time zones.
• Ability to effectively prioritize and execute tasks while under pressure.
• Excellent listening, interpersonal, written, and oral communication skills.
• Demonstrated ability of using analytical and problem-solving skills in a fast-paced environment.
• Ability to effectively communicate and collaborate with customers and various teams.