Welcome to Parcelhero - the UK's favourite international parcel delivery service! Parcelhero is renowned for being an outstanding UK courier and international parcel courier because we don't compromise on service - despite having the cheapest prices of any UK courier. By bringing together the worlds' biggest and most reputable carriers under one roof we provide you with a superior and comprehensive portfolio of cheap courier services that you can really trust to deliver! Our reliable delivery services are available to over 220 countries worldwide and include: Express, economy, timed and same-day delivery courier options to suit every budget. Parcelhero offers the fastest transit times of any online courier services and we can collect from most countries same day - all you need to do is tell us your requirements. We even help you produce the shipping documents you need in only a few clicks. However, Parcelhero is much more than the cheapest parcel delivery company in the UK. Our exceptional customer service is what really sets us apart from our competitors. You don't need to be a shipping expert to make use of Parcelhero's delivery services because our customer service team are all experts in their field and their wealth of industry knowledge is available to you if you have any questions about your parcel delivery. Unlike many other online parcel delivery services, you can also contact Parcelhero via telephone - and you can rest assured that Parcelhero staff are always professional, polite and friendly - no matter what your query may be. But don’t just take our word for it, check our reviews on the independent website TrustPilot. If you need a reliable service that's quick, cost effective and easy to use, and that can give you expert advice when you need it, then you don't just need a cheap parcel delivery company, you need a Parcelhero!

ParcelHero is one of the UK’s biggest parcel delivery price comparison sites. With over 5 million visitors a year, and over 100 remote employees worldwide, we’re a technologydriven company that’s going places, delivering innovative solutions to ensure exceptional customer care. As a forwardthinking and dynamic business, we offer excellent career growth opportunities.

In 2025, we will be rolling out worldwide our new TMS (Transport management solution) Parcelhero Pro, which enables retailers to pay a monthly subscription to centralise all orders and ship on their own carrier accounts using our cuttingedge shipping platform.

At ParcelHero, we foster a collaborative and innovative culture where every team members voice matters. Were a fastpaced, remotefirst company that values initiative, adaptability, and a strong sense of ownership. If youre someone who thrives in a dynamic, ambitious, and forwardthinking team, you’ll fit right in with us.

About the Role

ParcelHero is seeking a strategic and processoriented Revenue Operations Manager to support our Sales and Marketing teams. This critical role will be responsible for optimizing operations across both departments, enabling our customerfacing teams with the systems, data, and processes they need to drive lead generation, sales conversions, customer retention, expansion, and overall satisfaction. This person will be deeply embedded in daytoday team workflows while maintaining a RevOps lens across people, process, and platform. The ideal candidate is a Salesforce expert, deeply analytical, and comfortable leading crossfunctional initiatives that improve efficiency, visibility, and ultimately drive revenue growth.

What will you be doing?Systems & Tools Management: Own and manage the Salesforce setup and optimization for both Sales and Marketing teams, including page layouts, custom objects, fields, flows, validation rules, processes, and reporting.
Marketing Technology Stack Ownership: Manage and optimize ParcelHeros entire marketing technology stack, ensuring seamless integration and optimal performance of all tools, with a primary focus on Hubspot.
HubSpot & Salesforce Expertise: Serve as the primary administrator and expert for both Salesforce and Hubspot. Develop and implement strategies to maximize the capabilities of both platforms in alignment with our revenue goals. Ensure seamless integration between Hubspot and Salesforce.
Marketing Automation: Design, implement, and manage automated workflows in Hubspot and Salesforce to streamline marketing processes, improve lead nurturing, and increase efficiency.
Email Marketing Automation: Manage and optimize all email marketing automation efforts within Hubspot, including lead nurturing flows to guide prospects through the buyers journey and postsale customer engagement.
Sales Process Optimization: Build, document, and maintain key sales processes (e.g., lead routing, opportunity management, forecasting). Partner with Sales leadership to continuously refine sales journey operations.
Data Management & Analytics: Own all Sales and Marketing data, ensuring data integrity, accuracy, and compliance across systems. Develop and maintain comprehensive reporting dashboards to track key performance indicators, including leads, MQLs, SQLs, conversion rates, customer retention, expansion, and onboarding progress. Analyze data to identify trends, provide actionable insights, and inform both Sales and Marketing strategies.
Lead Forecasting: Develop and maintain accurate lead forecasting models to predict future lead generation and revenue performance. Collaborate with Sales and Marketing leadership to align forecasting with business objectives.
Website Management Support: Collaborate with the Website Development team to ensure optimal website performance, user experience, and lead capture capabilities.
Process Design & Optimization: Create scalable processes that support company growth and improve team efficiency across both Sales and Marketing functions. Identify opportunities to improve workflows and automate repetitive tasks across tools.
Serve as Primary Liaison: Act as the primary liaison between Revenue Operations, IT, and SalesMarketing teams on tooling needs and integrations.
CrossFunctional Collaboration: Work closely with GTM leadership (Sales, Marketing), Product, Customer Success, and Finance teams to align on strategy and enablement initiatives. Support internal training and change management on systems and processes.
Budget Management Support: Assist in the management and optimization of the Sales and Marketing technology budgets.

What are we looking for?
Salesforce Mastery: Deep understanding of Salesforce CRM, with a proven track record of administration, configuration, and customization. Salesforce Administrator certification is highly preferred.
HubSpot Expertise: Strong working knowledge of Hubspot marketing automation platform, including workflows, lists, segmentation, lead scoring, email marketing tools, and reporting. HubSpot certifications are a plus.
Revenue Operations Experience: 3–5+ years of experience in Revenue Operations, Sales Operations, or Marketing Operations, with a strong understanding of both Sales and Marketing processes.
Automation Expertise: Proven experience building and managing automated workflows in marketing automation platforms (Hubspot, Salesforce) to streamline processes and improve efficiency.
Analytical Acumen: Strong analytical skills with the ability to collect, analyze, and interpret complex data from various systems to identify trends, extract insights, and inform datadriven decisions for both Sales and Marketing. Advanced ExcelSheets skills are essential; proficiency with BI tools is a plus.
Project Management Skills: Excellent project management skills with the ability to manage multiple initiatives simultaneously and drive them to completion.
Communication & Collaboration Skills: Excellent written and verbal communication and interpersonal skills with the ability to collaborate effectively with crossfunctional teams.
ProcessOriented Mindset: A strong processoriented mindset with a passion for continuous improvement and the ability to identify and implement scalable solutions.
Technical Proficiency: A solid understanding of marketing technologies, sales technologies, and data integration.

Requirements
Highly fluent in English, both written and spoken.
Bachelors Degree required. Degrees in Business, Marketing, Finance, or another related field.
5+ years of experience in a Revenue Operations, Marketing Operations, or Sales Operations role with a focus on Salesforce administration and marketing automation.
Salesforce Administrator certification is required. Additional Salesforce certifications are a plus.
Deep expertise in Hubspot marketing automation platform.
Proven track record of successfully managing and optimizing Sales and Marketing technology stacks.
Strong understanding of B2B marketing and sales dynamics, bonus points if you have experience in the ecommerce or logistics industry.
Experience with AB testing and datadriven decisionmaking.
Excellent project management, stakeholder communication, and documentation skills.
A continuous improvement mindset — always seeking ways to streamline, simplify, and scale.
Proficiency in Google Workspace suite (Gmail, Docs, Sheets, Slides, etc.).
Work at ParcelHero: Perks That Pack a Punch!
Work Location: Fully remote.
Paid Holidays: 15 days paid holiday.
Merit Reviews: Get rewarded for your hard work and dedication.
Company Events: Work hard, and play hard with regular teambuilding events.
Inclusive Culture: Be yourself and thrive in our casual and upbeat environment.

Other information
Min 20 MB broadband connection required.
You need to provide your own IT equipment.

ParcelHero is an equalopportunity employer, we value diversity.

RevOps Manager Senior (SA)

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