Welcome to Parcelhero - the UK's favourite international parcel delivery service! Parcelhero is renowned for being an outstanding UK courier and international parcel courier because we don't compromise on service - despite having the cheapest prices of any UK courier. By bringing together the worlds' biggest and most reputable carriers under one roof we provide you with a superior and comprehensive portfolio of cheap courier services that you can really trust to deliver! Our reliable delivery services are available to over 220 countries worldwide and include: Express, economy, timed and same-day delivery courier options to suit every budget. Parcelhero offers the fastest transit times of any online courier services and we can collect from most countries same day - all you need to do is tell us your requirements. We even help you produce the shipping documents you need in only a few clicks. However, Parcelhero is much more than the cheapest parcel delivery company in the UK. Our exceptional customer service is what really sets us apart from our competitors. You don't need to be a shipping expert to make use of Parcelhero's delivery services because our customer service team are all experts in their field and their wealth of industry knowledge is available to you if you have any questions about your parcel delivery. Unlike many other online parcel delivery services, you can also contact Parcelhero via telephone - and you can rest assured that Parcelhero staff are always professional, polite and friendly - no matter what your query may be. But don’t just take our word for it, check our reviews on the independent website TrustPilot. If you need a reliable service that's quick, cost effective and easy to use, and that can give you expert advice when you need it, then you don't just need a cheap parcel delivery company, you need a Parcelhero!

ParcelHero is one of the UK’s biggest parcel delivery price comparison sites. With over 5 million visitors a year, and over 100 remote employees worldwide, we’re a technologydriven company that’s going places, delivering innovative solutions to ensure exceptional customer care. As a forwardthinking and dynamic business, we offer excellent career growth opportunities.

In 2025, we will be rolling out worldwide our new TMS (Transport management solution) Parcelhero Pro, which enables retailers to pay a monthly subscription to centralise all orders and ship on their own carrier accounts using our cuttingedge shipping platform.

At ParcelHero, we foster a collaborative and innovative culture where every team members voice matters. Were a fastpaced, remotefirst company that values initiative, adaptability, and a strong sense of ownership. If youre someone who thrives in a dynamic, ambitious, and forwardthinking team, you’ll fit right in with us.

About the Role
We’re looking for a talented and experienced Creative Lead who is passionate about creating visually stunning and effective designs that elevate the ParcelHero brand and support our marketing objectives, including the launch and growth of ParcelHero Pro. You’ll take the lead on creative direction while remaining handson with design execution, working across a wide range of digital and visual projects.

In this role, youll collaborate closely with marketing, product, and UX to deliver highimpact visual content for both B2C and B2B audiences. Youll be responsible for maintaining brand consistency, contributing fresh creative ideas, and owning design projects from concept through to final delivery. As we grow, there may be opportunities to help shape and mentor a broader design function.

What will you be doing?
Lead design projects: Take ownership of complex design projects from start to finish, providing clear direction and ensuring alignment with ParcelHero’s brand guidelines and marketing objectives.

Collaborate with teams: Work closely with marketing, product, and development teams to create integrated design solutions that support strategic business objectives for both our price comparison site and ParcelHero Pro.

Maintain brand consistency: Uphold and evolve ParcelHero’s brand identity across all visual communications, ensuring a unified look and feel across web, mobile, print, and video.

Creative direction: Lead brainstorming sessions and contribute innovative ideas for design solutions that elevate our marketing and branding efforts for both B2C and B2B audiences.

Quality control: Review design work for accuracy, consistency, and quality, ensuring final designs meet high standards of execution.

Stay ahead of trends: Keep uptodate with the latest design trends, tools, and technologies to continually push the boundaries of design excellence at ParcelHero.

Time management and leadership: Effectively manage multiple design projects, ensuring deadlines are met and the team operates efficiently in our remotefirst environment.

What are we looking for?Creative Talent: Ability to develop innovative and highquality designs that effectively communicate ideas while maintaining a consistent aesthetic standard across all platforms relevant to ParcelHero.
Leadership & Mentorship: Proven experience in leading design projects and taking ownership of visual direction, with the potential to mentor other designers as the team grows.
Expert Design Skills: Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign, After Effects, Premiere Pro) and Figma, with deep expertise in design principles, typography, color theory, and layout.
Attention to Detail: Exceptional attention to detail, ensuring that designs are meticulously refined and polished, meeting the highest standards of quality and functionality.
Project Management & Time Management: Ability to handle multiple highpriority projects simultaneously, managing timelines and delivering highquality results with minimal supervision in a remote setting.
Adaptability & Continuous Learning: Open to learning new tools, techniques, and design approaches, staying ahead of industry trends, and applying that knowledge to elevate design output for ParcelHero.
Collaboration & Communication: Excellent communication skills to clearly articulate design concepts and rationale, while effectively collaborating with crossfunctional teams and incorporating feedback.

Requirements
Proven Experience: 5+ years of professional experience in graphic design, with at least 2 years in a lead role, demonstrating the ability to handle complex design challenges and lead projects from start to finish.
Strong Portfolio: A diverse portfolio showcasing highlevel design projects across multiple digital mediums, including marketing collateral (e.g., social media graphics, banner ads, email templates, infographics), frontend website design elements, video design and editing samples, animated GIFs, presentations, and potentially print materials. This portfolio should demonstrate creativity, technical proficiency, and a strong understanding of design principles for B2B marketing.
Advanced Software Proficiency: Expertlevel skills in Adobe Creative Suite (Photoshop, Illustrator, InDesign, After Effects, Premiere Pro), Figma, and other design tools relevant to the creation of the specified design types.
Exceptional Communication: Strong verbal and written communication skills, with the ability to clearly explain design choices and collaborate effectively with teams across various departments in a remote environment.
SelfStarter & Problem Solver: A proactive, selfmotivated individual with a strong work ethic who can manage multiple projects independently, while troubleshooting and solving design challenges creatively.

Specific Design Skills:
Proven ability to design engaging and effective graphics for social media platforms (LinkedIn, Twitter, etc.).
Experience with frontend website design, including understanding of layout, user interface (UI), and user experience (UX) principles, and the ability to create design assets for web development.
Demonstrated experience in video design and editing, including creating short marketing videos, animations, or incorporating graphics into video content.
Ability to create engaging and informative animated GIFs for digital marketing purposes.
Experience in designing effective marketing collateral such as eBooks, whitepapers, case studies, and presentations.
Additional Expertise: Experience with motion graphics, animation, UIUX design, and familiarity with project management tools like Asana, Jira, or similar platforms is highly desirable.
Work at ParcelHero: Perks That Pack a Punch!
Work Location: Fully remote.
Paid Holidays: 25 days holiday per year.
Merit Reviews: Get rewarded for your hard work and dedication.
Company Events: Work hard, and play hard with regular teambuilding events.
Inclusive Culture: Be yourself and thrive in our casual and upbeat environment.

Other information
Fully remote role.
Min 20 MB broadband connection required.
You need to provide your own IT equipment.

ParcelHero is an equalopportunity employer, we value diversity.

Creative lead (GB)

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