Offer summary

Qualifications:

Customer-service oriented and professional demeanor., Ability to work remotely in a secure, distraction-free environment., Experience working with visually impaired individuals or providing disability accommodations., Familiarity with Veterans Affairs systems such as VBMS, CAPRI, or SharePoint..

Key responsibilities:

Read aloud various documents including PDFs and handwritten forms.

Review outgoing communications like emails and letters.

Assist in interpreting inaccessible interfaces across VA systems.

Support visually impaired Veterans Service Representatives remotely.

Job description

Position Overview:

Ladgov Corporation is seeking a highly articulate and detail-oriented Reader to provide virtual reading support to a visually impaired Veterans Service Representative (VSR) at the Cleveland VA Regional Office.

Location: Remote (Telework-Based Support for Cleveland VA Regional Office)
Hours: Up to 30 hours/week (Monday–Friday, 8:00 AM–4:30 PM EST)

Key Responsibilities:

Orally read aloud various documents (PDF & handwritten forms, medical records, evidence files and system screens)
Review outgoing communications (emails, letters, attachments)
Assist in interpreting inaccessible interfaces across multiple VA systems